Oglasi za posao Global Sales Operations Lead

Global Sales Operations Lead

sa.global

Beograd | Hibrid

Beograd: Milutina Milankovića 1i

28.05.2025.

CRM senior

Job Title: Global Sales Operations Lead
Location: Serbia (Hybrid way of work)
Reports to: Chief Strategy Officer

Job Summary

Global Sales Operations Lead at sa.global will play a critical role in optimizing our sales operations worldwide. This role will collaborate closely with local sales operations teams and Microsoft Partner Deck (MPD) to drive improvements in three key areas: Operational Excellence, Revenue Enhancement, and Business Analytics. The ideal candidate will be a strategic thinker with strong analytical skills, process improvement expertise, and a deep understanding of sales operations in a global IT services environment. 

Key Responsibilities

1. Operational Excellence

  • Lead continual enhancements to our Sales Operations processes, tools, and systems, ensuring they align with local market needs while maintaining global consistency.
  • Develop and implement best practices for sales operations to enhance efficiency, accuracy, and responsiveness across teams.
  • Work closely with regional and local sales teams to understand challenges and implement scalable solutions that optimize workflows.
  • Ensure that sales operations align with sa.global’s overall strategy, including our proprietary IP products and AI initiatives.

2. Revenue Enhancement

  • Oversee our Independent Software Vendor (ISV) partnerships, ensuring clear and consistent communication across all regions.
  • Collaborate with the MPD Team to develop, implement, and oversee processes and systems that maximize our standing with Microsoft.
  • Ensure that all available Microsoft funding and incentives are identified, collected, and effectively utilized.
  • Support the sales team in structuring deals and optimizing commercial terms to enhance revenue opportunities.
  • Work closely with internal teams to leverage our IP products and AI-driven solutions, ensuring that they are effectively integrated into sales strategies and partnership models.

3. Business Analytics

  • Ensure that sales and revenue-related data is consistently and accurately entered and retrieved for executive reporting.
  • Develop and oversee data governance policies to enhance reporting accuracy and business decision-making.
  • Provide insights and actionable recommendations based on sales data analysis, helping leadership make informed strategic decisions.
  • Implement dashboards and analytics tools to improve visibility into sales performance, pipeline health, and revenue trends.
  • Utilize AI-powered analytics to optimize sales forecasting, pipeline management, and customer insights.

Required Qualifications & Skills

  • Proven experience in sales operations leadership within a global IT services or technology company.
  • Strong understanding of Microsoft’s Partner Ecosystem, including incentives, funding models, and ISV partnerships.
  • Experience working with CRM and sales analytics tools (e.g., Salesforce, Microsoft Dynamics, Power BI).
  • Excellent analytical skills with the ability to turn data into actionable insights.
  • Strong stakeholder management skills, with experience collaborating across multiple regions and functions.
  • Ability to drive process improvements and change management initiatives in a global organization.
  • Exceptional communication and leadership skills, with the ability to influence senior executives and cross-functional teams.
  • Comfortable working in a fast-paced, remote, and international environment.
  • Familiarity with AI-driven sales tools and data automation.

Preferred Qualifications

  • Experience working with Microsoft Partner Center and related sales operations tools.
  • Background in financial analysis or revenue operations.
  • Prior experience in managing a (global) sales operations team in Microsoft environment 
  • Understanding of IP product commercialization and AI-driven business models.

Why Join sa.global?

At sa.global, we empower businesses with world-class Microsoft Dynamics solutions while fostering a collaborative and inclusive work culture. This role offers the opportunity to make a significant impact on our global sales operations, working alongside talented professionals and strategic partners like Microsoft. Additionally, this position plays a pivotal role in advancing sa.global’s proprietary IP products and AI initiatives, shaping the future of our sales operations and technology-driven solutions. If you are passionate about optimizing sales processes, driving revenue growth, and leveraging data and AI for decision-making, we invite you to apply.

Apply Here

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Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

  • Contribute towards      a working environment that represents “one sa.global” where everyone is      seen as an equal, and equality and diversity is championed
  • Interact with a      wide variety of colleagues, customers, and stakeholders at all levels with      respect, courtesy, and professionalism
  • Come as you are,      make work fun & others successful, and foster an always learning      mentality
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