ICT L2 Administrator

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org.

The ICRC ICT division is responsible for designing, implementing and supporting ICT solutions for more than 20'000 of its employees worldwide. The Belgrade Shared Services Center (BSSC) is created to provide a 24x7 ICT support service to the ICRC worldwide operations.

The Belgrade Shared Services Center is looking for suitable candidates to fill the following positions: ICT L2 Administrator

MAIN TASKS

• Ensures the ongoing management and smooth operations of the ICRC ICT infrastructure
• Maintains and resolves issues related to ICRC ICT application infrastructure used by the user community and participates in production move
• Provides support to other IT teams as well as the end-user as needed
• Ensures service quality, productivity and security, while respecting operating methods defined within the ICT
• Readiness to work in 24x7 shifts (12 days per 5-month cycle)

REQUIRED PROFILE

• 5 years of professional experience in the IT field, with a minimum of 3 years of application/system administration
• Previous experience with Microsoft application portfolio
• Good knowledge of Microsoft infrastructure based on Windows Server, Active Directory management and Microsoft based infrastructure management tools
• Ability and willingness to learn and operate different application software
• Affinity for teamwork and strong collaborative attitude
• End-user service oriented, well-organized, open-minded and adaptable
• Good knowledge of the English language (written and spoken)
• Motivated by the humanitarian work

ASSETS

• Proven experience with any of the following is a plus – MS SQL, Transact-SQL, SharePoint, web applications / web servers, MS CRM, ERP applications
• Familiarity with the Linux eco-system is a plus

WHAT WE OFFER

• Work and progressive professional development in an exciting ICT environment using the latest technologies (MS SQL, Tableau Software, MS Exchange, MS SharePoint, MS CRM, VMWare, Hyper-V, Windows Server, Red Hat, SuccessFactors HR Space, Oracle PeopleSoft, Oracle JD Edwards, etc.)
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• External and internal training opportunities
• Stimulating benefits package 

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.