Junior Support Engineer

We are a software company focused at serving payment processing industry, working mainly with financial institutions across the globe.

We are seeking a Junior Support Engineer who will support Way4 digital payments products worldwide.

Responsibilities:

• On-call duties on the support line; initial assessment and analysis of client requests, solving client issues.
• Supporting clients’ daily operations of WAY4 modules when issues/bugs arise.
• Consulting clients (IT department managers, engineers, DBAs, etc. from the clients’ side) on technical and subject matter issues related to the use and configuration of Way4 products.
• Troubleshoot and if possible, reproduce existing clients' reported issues/bugs.
• Analyze core and custom code of WAY4 modules to identify an issue/bug.
• Correctly report valid issues/bugs/enhancements to the Research & Development team.
• Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s).
• Install Way4 software and train clients on-site as required.
• Participation in client training and consulting (upon reaching an expert level).
• Meet the client's Service Level Agreement (SLA).

Requirements:

Education:

• Higher technical education (IT, mathematics, physics).
• Additional higher education in finance or economics is a plus.

Knowledge and Skills:

• Understanding of the theory and practice of DBMS.
• Basic level of PL/SQL (skills in reading and writing code) and SQL.
• Basic level of knowledge in IT system support/testing principles.
• Intermediate level of English for business communication.
• Basic knowledge of networking, including TCP/IP.
• Excellent interpersonal skills, including communicating technical ideas clearly effectively, and convincingly.
• Ability to work in teams and with people of varying abilities and backgrounds.
• Analytical thinking and problem-solving.

Will be an asset:

• Experience in implementing and maintaining high-load distributed systems.
• Experience in the "fintech" sector (working in banks with CBS, processing centers) or in telecommunications.
• Administrative skills on a Unix platform.
• Intermediate level of Russian for business communication.

Our benefits:

• Opportunity to work in an international environment. 
• Professional courses. 
• Language courses: English, Spanish, Serbian.
• Competitive salary and annual bonus.
• Voluntary health insurance.
• Snacks and drinks in the office.
• Meal allowance. 
• Transportation allowance.
• Corporate events.
• Flexible start of the work day.

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