Kontakt

Adresa Pariska 14, door 7, 5th Floor, Belgrade, Serbia
Predstavništvo Beograd
Uporedi kompanije

Na ovoj stranici nalaze se javno dostupni agregirani podaci koji su objavljeni od strane nadležnih institucija i/ili koje je kompanija objavila sama o sebi. Izneti Utisci zaposlenih bilo sa intervjua bilo iz radnog iskustva predstavljaju subjektivno mišljenje njihovih autora u skladu sa članom 46. Ustava Republike Srbije i ni na koji način ne odražavaju mišljenje ili stavove sajta HelloWorld.rs. HelloWorld.rs ni na koji način ne garantuje niti utvrđuje istinitost iznetih mišljenja, niti ih moderiše.

O kompaniji

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 

We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants.

Our Vision

We believe that the next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Our Mission

Our mission is to empower all merchants to deliver an exceptional customer experience. By empowering, we mean that we research the customers' needs, so we can educate the merchants on the best ways to address them, and build the right tools to help them meet these needs.‍We are focused on all merchants, both on the internet and in the physical world, in every geography. For now, we're starting with ecommerce merchants on Shopify, making between $100k to $200m in Gross Merchandize Value.We believe that to make this mission happen, we're building a team that shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact.

We take great pride with our company culture and we all share same values:

○  Always put our customer first

○  Automate your work

○  Honesty

○  Ownership

○  Decide fast using data

○  Strive for excellence
 
Why join us?

○  We're among the fastest-growing startups in the eCommerce ecosystem

○  We've built an extremely efficient go-to-market engine

○  Work with a talented team you'll learn a lot from

○  Join a company where automation, good & clean data are core beliefs shared by all.

Who are we at work?

We have a strong preference for people who have worked with high-traffic web applications for the past 3+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot!

Additionally, our apps have over 10k daily active users with sessions longer than 6h+/day and serve tens of millions end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Our apps have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta and figure out why the 10Tb+ DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier.

If this is the type of environment you're looking for, then you should consider applying.

 

     SELECTION PROCESS

○     Recruiter Screen: We'll get to know each other through a video call.

○     Challenge: Show us what you've got! Take on a hands-on challenge relevant to the role.

○     Manager Interview: Get to know your future direct report and understand your team's day-to-day.

○     Founder Call: Meet the founders, understand the culture and vision.

○     Offer: Data driven compensation at the 90th percentile of the market


 

 

Iskustva o radu i sa intervjua (3)

Opšti utisak i preporuka

5
100%

Beneficije

5

Balans karijere i privatnog života

4

Mogućnost napredovanja

5

Podeli svoje iskustvo

Anonimno podeli svoje iskustvo o radu ili sa intervjua i pomozi drugim kandidatima koji se interesuju za kompaniju.

Iskustvo · 22.11.2021.

Support Team Lead

Opšti utisak

5
Preporučuje
Potvrđen Linkedin identitet

Marijana C.

Trenutno zaposlen/a na neodređeno 1-2 godine
Pozitivno

Pocela sam da radim u Gorgias-u kao Support Application Specialist (Level 1) u oktobru 2020. Vec tokom procesa selekcije bila sam prijatno iznenadjena pristupu koji Gorgias ima - 4 kruga intervjua, od kojih su poslednje dva sa CEO-om ili CTO-om kompanije. Svi su jako prijatni, pristupacni i opusteni - privukli su me uslovi...

6
Intervju · 18.01.2021.

Software Support Agent

Pozitivno iskustvo

Prihvatio/la ponudu

Trajalo je 3 nedelje

Kako je izgledao proces

Ceo proces je trajao kratko, ukupno par nedelja sa 4 kruga razgovora. Prvi krug je bio sa menadzerkom u Srbiji, koja je bila profesionalna i prijatna. Drugi krug je bio sa menadzerkom u Americi, koja je takodje bila prijatna i pozitivna, i poslednja 2 kruga su bila sa vlasnicima firme, koji su takodje bili prijatni i opusteni....

7
Arhiva | Intervju · 21.07.2020.

Software Support Specialist

Negativno iskustvo

Bez ponude za posao

Intervju srednje težine

Trajalo je 8 nedelja

Kako je izgledao proces

Testiranje u trajanju od sat vremena i dva kruga razgovora. Prvi intervju održan je sa menadžerkom tima u Srbiji a koja je jako neprijatna i neljubazna, dok je finalni sa Customer Success menadžerkom koja je sušta suprotnost. Sam proces selekcije je trajao jako dugo i odgovor smo dobijali nakon tri nedelje. Nakon finalnog...

21

Oglasi za posao (1)

Beograd, Remote

31.12.2022.

Podaci sa sajta Agencije za privredne registre

Nemamo podatke sa APR-a

Plate

Za ovu kompaniju nemamo podataka o platama.

Unesi anonimno svoju platu