1st Line Support Technician

IGT (www.igt.com) is a global leader in gaming with 5$ billion revenue, 12000+ employee in more than 100 countries. IGT Belgrade branch provides gaming products for commercial casino markets, distributed government-sponsored markets, interactive (online) markets and sports betting markets. Our branch in Belgrade has 250+ employees and it’s located at Business Center Usce with team offices with great views.

What you’ll do:

• Responding to customers inquires, via ticketing system, telephone, email or IM
• Troubleshooting issues. Locating faults and/or reasons for faults, providing root cause analysis. Solving issues within your domain
• Handling support items to make sure issues are responded quickly, tracked and solved
• Following issue resolution and providing information related to issues
• Channeling requests for assistance to appropriate resources/teams
• Monitoring progress. Keeping customers appraised of progress

Must-haves:

• Excellent verbal and communication skills, Fluent English both spoken and written
• Ability to work as a team member in distributed environment
• Analytical and problem-solving nature
• Experience with Windows and Linux server and services
• Basic networking knowledge

Nice to have:

• Experience with relational databases (Oracle, MySQL, MS SQL) is a plus
• Experience in a technical production environment
• Scripting knowledge is a plus

The way we work:

Our mission is to provide timely, consistently high quality and professional IT support at every customer contact. IGT Belgrade offers a 24 hour on call service, 7 days a week. Candidates must be flexible to cover 24/7, 8 hour shifts on a team rota. We work in an international environment and we expect that you can express yourself without limitations in both written and spoken English.

We offer:

• Very competitive salary
• Contractor type of employment in first year
• Well-connected location with global offices UK, Italy and United States

Our Recruitment Process:

• CV review
• Face-to-face tech interview in English (What we assess here is your communication skills, knowledge, familiarities with technologies and personal tech skills and experiences)
• Usually the whole process lasts 2-3 weeks – we’ll keep you updated on each stage!

Please send your CV electronically.