Account Manager

We are an international proxy server provider with a distributed team worldwide. Our products include proxy-based solutions (alternative IP addresses) in a wide range of B2B and B2C areas: e-commerce, gaming, and streaming services, search engines, social networks, and ticket booking services.

We help companies from the following industries automate data collection for value proposition creation and marketing programs: recruiting, real estate, SaaS services, reputation services and pricing monitoring, local SEO, and lead generation.

The main advantage of our company is the well-established technical support system for our clients. Each client is accompanied by an account manager to address all questions related to the real-time use and configuration of proxy servers.

Responsibilities:

• Communication and relationship management with existing clients in English (invoicing, upselling, technical support, initial diagnostics, coordination with the technical department and sales department).
• Communication with inbound leads on Intercom (messaging platform), objection handling, negotiation, deal closure.

Requirements:

• IT industry experience of at least 2 years (preference will be given to candidates with experience).
• Proficiency in English at an upper-intermediate level or higher.
• Interest in IT technologies, startups, and the internet.
• Attention to detail, independence, and diligence.
• Curiosity, willingness to learn and explore new things.
• Politeness, the ability to calmly and respectfully advocate for your position.
• There will be a lot of work with numbers, tests, and searching for information on the internet.
• Technical background and experience in online projects.