Position Title: Application Implementation Specialist
Team: None, working in cooperation with other departments
Reports to: CIO (Chief Information Officer)
Minimum Years of Experience: 3+ working with Project Teams
Position purpose:
The Application Implementation Specialist is responsible for leading the implementation and training for Microsoft Dynamics 365 Business Central at company sites.
The scope of work includes in-depth participation and conducting the business requirements review, configuring software, training end users on the software, and writing status reports.
The Application Implementation Specialist will provide in-depth knowledge of the Microsoft Dynamics 365 application and evaluate the company’s business processes against the standard functionalities with guidance from the company’s Project Manager.
Position Descriptions:
- Drives the Business Process Analysis and Modeling to ensure the company adopts best practices that streamline operations.
- As requested, conducts project reviews to ensure compliance with project goals and operability of solution. Manage the quality of the deliverables throughout the project life cycle.
- Work with the company team through the full cycle of the implementation from analyzing the company’s business requirements to configuring the application to meet those company’s needs to end-user training and go-live support.
- Collaborates with stakeholders throughout the company’s organization to gather a comprehensive set of requirements, that those requirements align with business objectives while gaining a full understanding of current business processes.
- Provides in-depth knowledge of the application and evaluates the company’s business processes against the standard functionality.
- Follows the use of the prescribed implementation methodology, understands the key activities and deliverables for the company’s engagement.
- Facilitates the company’s decision-making process and works with the team with configuration, functional design documentation, and user acceptance testing and training.
- Continuously drives process improvement in the implementation methodology and best practices.
- Responsible for user’s helpdesk service escalations and transition to Support Team.
- Promotes a culture of high performance and provides ideas and solutions as well as training opportunities.
Requirements:
- Bachelor’s degree in Accounting, Finance, Computer Science, or related field preferred.
- 3+ years working with project teams in software installation, configuration, customization, or implementation with Enterprise Accounting software package (preferably D365)
- Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
- Able to quickly learn new technologies to explain all products and services.
- Software troubleshooting skills.
- Excellent written and oral communication skills .
- Able to follow a project plan with attention to detail and follow-through.
- Submit Time and Expense Reports each week according to company policy.
- Able to work in a team and the matrixed environment.
- Must be able to travel 50-75% required.
- Possible travel on weekends or holidays. Able to work additional hours at company sites as requested.
- Participate in after-hour meetings with management. Initiate recommendations for personal education and career objectives.
Additional qualifications & skills:
- Higher Education is preferred.
- Experience with Sales, Finance, and Accounting processes, including but not limited to; Sales, GL, AR, AP, Budgeting, Cash Management, Payroll, Capital Assets.
- Successful completion of current Microsoft certification exams is preferred (MB-800).
- Broad knowledge of Microsoft Dynamics functionality and infrastructure
- Consulting experience in Microsoft Dynamics 365 BC application with a focus on business process modeling and software implementation preferred.
- Experience working with a multicultural and multilingual team across several countries