Finbet d.o.o., an associated company of the international Fincore group is hiring IT professionals for its Belgrade office: Application Support Analyst
Key Qualifications and Skills
Essential
- Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Mechanical engineering or Technology
- At least 3-4 years minimum experience working in a high-transactional system with web based services
- Demonstrable proficiency in SQL (Oracle or MS SQL server)
- Familiarity with PL/SQL
- Experience with using Windows 2003 and upwards
- Familiarity with basic scripting (Shell, PowerShell, Batch, Python, etc.)
- Basic knowledge of Linux
- Basic networking skills (ping, netstat, tracert, etc.)
- Extensive data analysis proficiency
Desirable
- Online sector background
- Demonstrable proficiency in PL/SQL coding
- Basic .NET knowledge (VB, C#,...)
- Scripting proficiency (Shell, PowerShell, Batch, Python, etc.)
Interpersonal/Personal
- Excellent English, written and spoken skills is a must
- Strong analytical skills
- Multitasking skills and can easily switch priorities when required
- Demonstrated ability to work calmly and methodically under pressure, when diagnosing and escalating problems
- Proactive attitude toward problems
- Demonstrated motivation, flexibility, dynamic, ambitious and ‘can do’ attitude.
- Strong interpersonal and communication skills; ability to follow simple procedures in writing or verbally; good phone skills
- Excellent team player
- Ability to build relationships and liaise successfully with other teams, clients and 3rd-party companies.
- Able to follow instructions and comply with a change management process.
- Keeping high standards at work
Responsibilities
- Deliver a professional, customer focused and high performing support service;
- To be flexible, as part of a team rota, to provide out of hours on-call support on a 24/7 365 day basis;
- Take clear ownership and resolution of issues logged against applications/systems and where required escalating to 3rd line support;
- Provide root cause analysis for critical incidents, and where possible provide suggestions, improvements and best practices to mitigate future incidents;
- Maintain and improve the online knowledge base and any other support related documentation;
- Provide support during production downtimes and maintenance windows;
- Produce weekly/monthly management information reports to IT management and clients in respect to service levels and support activities;
- Analyse production issues to identify patterns and frequency to improve process improvement efforts;
- Report to the Application Support Team Lead.
Benefits
- Overtime pay for out of hours support
- Remuneration and social insurance on full salary
- Training and courses
- Private health insurance
- Sport activities
- Team buildings
If you think you would fit in well, send us your application and CV now. We will be in touch with the shortlisted candidates.
Please send CV’s electronically.
Finbet is committed to protecting the privacy and security of all personal information that we process.
http://www.finbet.rs
