Application Support Analyst

Fincore Group / Finbet d.o.o.

Belgrade

09.09.2020.

SQL Linux Oracle Python PowerShell Microsoft SQL Server Batch Windows intermediate

Finbet d.o.o., an associated company of the international Fincore group is hiring IT professionals for its Belgrade office: Application Support Analyst

Key Qualifications and Skills

Essential

Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Mechanical engineering or Technology
At least 3-4 years minimum experience working in a high-transactional system with web based services
Demonstrable proficiency in SQL (Oracle or MS SQL server)
Familiarity with PL/SQL
Experience with using Windows 2003 and upwards
Familiarity with basic scripting (Shell, PowerShell, Batch, Python, etc.)
Basic knowledge of Linux
Basic networking skills (ping, netstat, tracert, etc.)
Extensive data analysis proficiency

Desirable

Online sector background
Demonstrable proficiency in PL/SQL coding
Basic .NET knowledge (VB, C#,...)
Scripting proficiency (Shell, PowerShell, Batch, Python, etc.)

Interpersonal/Personal

Excellent English, written and spoken skills is a must
Strong analytical skills
Multitasking skills and can easily switch priorities when required
Demonstrated ability to work calmly and methodically under pressure, when diagnosing and escalating problems
Proactive attitude toward problems
Demonstrated motivation, flexibility, dynamic, ambitious and ‘can do’ attitude.
Strong interpersonal and communication skills; ability to follow simple procedures in writing or verbally; good phone skills
Excellent team player
Ability to build relationships and liaise successfully with other teams, clients and 3rd-party companies.
Able to follow instructions and comply with a change management process.
Keeping high standards at work

Responsibilities

Deliver a professional, customer focused and high performing support service;
To be flexible, as part of a team rota, to provide out of hours on-call support on a 24/7 365 day basis;
Take clear ownership and resolution of issues logged against applications/systems and where required escalating to 3rd line support;
Provide root cause analysis for critical incidents, and where possible provide suggestions, improvements and best practices to mitigate future incidents;
Maintain and improve the online knowledge base and any other support related documentation;
Provide support during production downtimes and maintenance windows;
Produce weekly/monthly management information reports to IT management and clients in respect to service levels and support activities;
Analyse production issues to identify patterns and frequency to improve process improvement efforts;
Report to the Application Support Team Lead.