Application Support Engineer

Key Responsibilities:

• Responsible for keeping all customer facing systems running smoothly 24/7 by actively monitoring the applications and systems using available monitoring tools.
• Participate in incident triage and post-mortem reviews, and document any findings.
• Take corrective action when needed by using automated process, and escalate more complex issues to higher level engineering or Development groups.
• Hunt proactively any potential issues and prevent incidents by debugging production issues across the application stack.
• Tracks and documents all issues and resolutions in detail through ticketing system.
• Follow standard operating procedures (SOP) in order to support the application.
• Create and maintain documentation to ensure knowledge accessibility.
• Ability to perform multi tasking and must be able to handle pressure.
• Resourceful and can work independently.

Requirements:

• Experience on supporting large scale applications and systems.
• Strong debugging and troubleshooting skills of applications error logs and audit trails.
• Experience in reviewing and analyzing web server access and error logs in Linux and Windows based environments.
• Experience in reviewing and analyzing operating system error logs in Linux and Windows based environments.
• Hunting mentality for system uptime and performance - explore edge cases, failure nodes, behaviors, or specific implementations.
• Experience on using and configuring monitoring tools such as, but not limited to, Grafana, ELK, iCinga, and Appdynamics.
• Experience in executing automated tasks and scripts tools to remediate production issues or collect information.
• Familiar with Nginx, IIS, Apache, Tomcat and HAProxy technologies
• Experience in writing SQL queries for investigation
• Experience in developing automated script using ansible or bash.
• At least 2 years of experience in Application support.
• Relevant experience in Service Delivery, Incident Management, Change and Problem Management Process.
• Exceptional business communication skill.
• Comfortable working on rotating shifting schedule (morning, evening or night shift).