Khaoticen, founded in 2008, provides information technology strategies for our clients' present and future business needs. Our reputation is based upon on-time delivery, high standards, and extensive follow-through support.
Khaoticen is unique among its competitors, we participate at any project level. Our leadership team comprises highly experienced business leaders, entrepreneurs, and security experts with decades of experience in creating cutting-edge IT solutions. Our technical staff are handpicked from the IT security industry's top firms and the world's leading universities, combining strong commercial acumen with expert knowledge and skill.
When it comes to hiring, we commit to culture first. We turn up each day because we care about what we do, and believe an enjoyable, creative workplace with like-minded people is the secret to high-quality strategy and output.
Main Duties and Responsibilities:
- Providing support for users of various application solutions
- Creating user manuals
- Conducting training for application users
- First Level Support
- Continuous acquisition of knowledge regarding new features of software products
- Ensure timely execution of tasks within the Department's scope of responsibilities.
- Prepare detailed information, reports, and analyses within the unit's responsibilities.
- Work continuously on tasks until completion, ensuring quality and efficiency.
- Evaluate and provide support and procedural documentation.
- Design customized reports to provide personnel with tailored information.
- Establish strong working relationships with colleagues from the engineering division, business units, vendors, and other contributors.
- Collaborate closely with team members and clients to design, develop, implement, and test configuration and functional changes to applications.
Academic Background:
- University Degree in Computer Science, Informatics, Electronics, or a related field.
Specialized Knowledge:
- Strong understanding of software technologies
- Proficiency in software design and implementation methodologies
- Knowledge of relational database technologies
- Exceptional conceptual, analytical, and judgment abilities
- Communication skills
- Proficiency in English
Professional Experience:
- Proven experience in an application support role
- Experience supporting mission-critical information systems.
- Hands-on experience with relational databases
Personal Characteristics/Behaviors:
- Strong team player with the ability to work collaboratively.
- Ability to work effectively under pressure
- Positive attitude and personal motivation.
- Creativity and innovation in problem-solving and prioritizing tasks.
- Professional demeanor, promoting excellence in technical matters, prompt and accurate delivery of results.
- Open-minded and effective communicator.
Experience the support of an enthusiastic team, a friendly social environment, managers who listen, professional development resources, and a human-first workplace culture.
Make yourself at home in our open-plan office in Belgrade, which offers ample parking, lunch, fruit, free coffee and after-work drinks, and your choice of setup.
