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Who We Are
Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm!
With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics.
Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors.
What We Offer
Fast-moving environment – you will never stop learning and growing
Supportive and positive work culture with an emphasis on our values
International presence – work with team members in Europe, the US, and around the globe
100% remote forever
Flexible Vacation Policy
Career progression paths and opportunities for promotion/advancement
Organised team events and outings
What we’re looking for
We are looking for a Technical Project Manager to manage and grow our customer accounts and relationships. The Technical Project Manager will be responsible for the day to day running of the all client-facing delivery. You will be managing integration, data & CRM projects.
Responsibilities
Client Management
• Establishing and maintaining the client relationship standard of excellence for the agency to follow.
• Managing senior client expectations, increasing client satisfaction and engagement.
New Business
• Creating proposals & Pricing with the support of the delivery team
• Closing Projects and briefing the delivery teams
Delivery
• Ensuring all work is completed on time, delivered to the clients’ strategy and budget.
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service.
• Working with the delivery team to ensure projects are appropriately staffed and profitable.
• Sprint planning, Sprint Retrospectives and reviews
• Customer Status Updates & Escalations.
• Status Emails
Experience
• 5+ years experience in a client facing project management role
• Experience / understanding of software basic concepts preferred: SDK, API, Integration, …
• Agency and software experience preferred
• Experience in Agile, Scrum delivery
• Experience running multiple concurrent projects
• Experience using Asana, Jira, Google docs and Excel.
Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.
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