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CRM Tech Lead Expert

Međunarodni komitet Crvenog krsta

Online intervju

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit

As part of its activity on its institutional CRM system, the ICRC is looking for a Dynamics CRM technical expert in charge of the whole maintenance of existing solutions and the implementation of future CRM projects.

The Belgrade Shared Services Center is looking for a suitable candidate to fill the following position:

CRM Tech Lead Expert

(Location: Belgrade) 


  • Works with the ICRC partners (Switzerland and near-shore) in charge of the CRM solutions development: global follow-up, source code control review and processes/procedures validation
  • Is in charge of the L3 support for CRM solutions, as well as all interfaces with the institutional MDM (Master Data Management, with all referential data)
  • Writes complete documents for L2, including all necessary information on maintenance (installation, architecture, configuration, KB and updates/changes), for both technical (Microsoft) and functional (Dynamics CRM) platforms
  • Considers the need for high availability enhancement on the back-end (storage servers), as well as a high-security requirement
  • Assists the IS project manager for drafting business requirements, writes technical requirements and completes the ICRC architecture definition
  • Works with all the teams to carry out the tasks defined, according to the proposed schedule, with the technical teams, but also the business teams concerning the support and the writing and execution of the non-regression tests
  • Is responsible for coordination, work monitoring and quality control, with ticket and workflow management in Microsoft TFS 2015


  • Information Technology Engineer degree (or equivalent) along with real expertise on Microsoft Dynamics CRM 365, and familiarity with On-Premise and Cloud CRM
  • Knowledge of Microsoft SQL Server 2016 in HA mode
  • Experience in development on .Net C#, VBScript and PowerShell scripts / SQL / StoreProcAdvanced use of Microsoft TFS 2015, particularly the management of PBI (creation, follow-up), and Visual Studio (source management)
  • Good knowledge of Microsoft SSIS 2016+ and SSRS 2016+ (servers management, development, debugging)
  • React to the changes in Proof of Concept contexts, flexible and comfortable to work in a context under pressure (respect of the schedules, face the unexpected ...)
  • Good knowledge of the English language; French knowledge is an asset independent and able to propose several solutions according to the functional demands to which any developer must respond
  • Strong integration and teamwork skills along with good organizational skills
  • Curious and adapt to new technologies, new concepts or new IT products


  • Work and progressive professional development in an exciting international environment
  • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
  • Stimulating benefits package

If you are interested in this position, please send us your CV and Motivation letter exclusively in English.

Only shortlisted candidates will be contacted.

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