Capacity Manager

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

• A full-time employment contracts
• An opportunity to work on challenging projects with some of the world's largest companies
• Compensation package (private health insurance, team-buildings, professional education and certification)
• Opportunities for advancement within the company:
• 20% of employees got salary raise or carrier growth
• Opportunity to participate in various corporative programs (MVP - mentoring program)
• Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
• Overtime working hours are recorded and compensated
• Human corporative culture:
• 90% like the atmosphere in the company
• 94% trust the professionalism of colleagues and ask them for help in difficult situations
• Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum
• Every newborn receives a gift from the company in the amount of 300 euros.

We are looking for an organized, analytical IT Process Manager with exceptional communication and leadership skills manage IT processes (such as Incident, Change, Problem etc.).

We are looking to find people with following skills:

General awareness of:

• Main components and services of Windows OS
• Active Directory
• Wintel/Unix basics
• Basic network technologies/protocols
• Storage and backup operations
• Basic principals of databases
• Experience in management services more than 3 years or related field
• Exceptional time management, interpersonal, and verbal and written communication skills
• Proficiency in Microsoft Office
• Proactive, organized approach to multitasking
• Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations
• Solid presentation skills
• English level Intermediate or higher
• Knowledge of IT services management methodologies (ITIL, Cobit, ITSM, ISO), and the ITIL Foundation certificate
• Agile approach

Main responsibilities:

• Scope: Managing IT capacity (servers, databases, storage etc.) to ensure there always enough capacity for customer IT to operate without issues and ensure capacity deployed is in accordance with demand (no more, and no less than required to operate efficiently)

Advantages:

• Strong and skilled Process management Team with culturing of Knowledge Sharing and continues improvement

Carrier path from the Process Manager to Senior Process Manager, Service Design Architect within the Team. And possibility to build future career path through IT Operations Management and Service Delivery Management.