Change Analyst

What you'll be getting up to: 

• The Change Analyst will join a team who are responsible for the facilitation and governance of the Change Management Process, including the analysis of Change Requests.
• The Change Analyst will work together with business and IT teams.
• You will ensure the overall change quality and effectiveness: including proper planning, scheduling, level of approval and risk/ impact is provided and understood by all parties prior to the implementation of changes to our production environments.
• The Change team is consistently looking to review and evolve our current ways of working, this is a wonderful opportunity to contribute and help drive change while ensuring best practice and process are adopted.

Key Responsibilities:

• Effectively manage the end-to-end change lifecycle and identify process improvements where possible.
• Ensure quality and timely review of change records in accordance with established policies and standards.
• Day to day management of change requests.
• Identification and allocation of relevant change approvals.
• Conducting & verifying post-implementation reviews, investigating issues arising out of change implementation.
• Participate in internal end to end-user groups to improve the efficiency of future deliveries and business processes.
• Reporting of change to both internal and 3rd party management teams.
• Facilitation of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
• Participate in internal and external audit.
• Process training of new Change Management users.
• Drive continuous improvements to the quality and efficiency of the change management process.

Requirements:

• Preferably 2+ years of working in an IT environment 
• Experience of using JIRA
• Strong analytical capabilities, highly organised and excellent relationship management skills
• Energetic and proactive with a "can-do" attitude
• An open and adaptable attitude
• Willing to learn and adapt to new processes
• Excellent interpersonal skills and ability to work in a team
• Strong command of spoken and written English
• ITIL awareness, certification will be an advantage