The Change Analyst will join a team who are responsible for the facilitation and governance of the Change Management Process, including the analysis of Change Requests.
The Change Analyst will work together with business and IT teams.
You will ensure the overall change quality and effectiveness: including proper planning, scheduling, level of approval and risk/ impact is provided and understood by all parties prior to the implementation of changes to our production environments.
The Change team is consistently looking to review and evolve our current ways of working, this is a wonderful opportunity to contribute and help drive change while ensuring best practice and process are adopted.
Effectively manage the end-to-end change lifecycle and identify process improvements where possible.
Ensure quality and timely review of change records in accordance with established policies and standards.
Day to day management of change requests.
Identification and allocation of relevant change approvals.
Conducting & verifying post-implementation reviews, investigating issues arising out of change implementation.
Participate in internal end to end-user groups to improve the efficiency of future deliveries and business processes.
Reporting of change to both internal and 3rd party management teams.
Facilitation of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
Participate in internal and external audit.
Process training of new Change Management users.
Drive continuous improvements to the quality and efficiency of the change management process.
Preferably 2+ years of working in an IT environment
Experience of using JIRA
Strong analytical capabilities, highly organised and excellent relationship management skills
Energetic and proactive with a "can-do" attitude
An open and adaptable attitude
Willing to learn and adapt to new processes
Excellent interpersonal skills and ability to work in a team
Strong command of spoken and written English
ITIL awareness, certification will be an advantage
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