Our purpose at Arcadis Gen is to unlock the power of data for a more sustainable, efficient, and resilient world.
We have a deep commitment to sustainability.
It is part of our DNA (given our relationship with Arcadis) and is central to our aspirations for the future which is to become a recognized global technology leader in sustainability and resilience.
It is central to creating value for our customers, to achieving strong commercial performance for Gen, and to contributing to resilience for the future and positive outcomes for society.
If you are looking to be part of an organization dedicated to delivering sustainable outcomes, where integration and experimentation are the norm and where our values are ‘lived’ rather than ‘laminated’, read on.
Role description:
Our growing Customer Support team form an integral part of Arcadis Gen’s customer experience ensuring the impression we leave with our customers is both positive and proactive. The role of Change and Release Manager resides with our Service Management team and is pivotal in our ability to ensure we deliver value and benefit to our customers. We are focussing on improving our approach to Change and Release Management and to increasing the speed and efficacy of our releases.
To this end, the emphasis for the role is on owning the Release Management lifecycle including scheduling, coordinating the management of releases across our customer portfolio. The Release Manager is responsible for overseeing Release Management processes and for their continuous improvement. Effective collaboration across our delivery teams will be paramount and building and maintaining a release calendar will be an important output.
The Change and Release Manager will also be responsible for creating a Change Management policy and ensuring this is integrated with all other processes.
Role accountabilities:
- Responsible and owner of Release policies
- Responsible for Change Management policies and processes
- Conduct Release Readiness reviews and Go/No-Go reviews
- Weekly Release Reporting
- Communicate release details and schedules to the Business as required
- Negotiate, plan and manage all release activities
- Continually work towards making improvements in the release process
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Change Approval Board (CAB): Establish a unified approach to Change Approvals that includes the formation of a dedicated - CAB. Working with the business and driving the creation of a CAB that represents the technical diversity within our products and solutions. The CAB will be required to review and prioritise requested changes, monitoring the change process and provide feedback to stakeholders
- Establish and then participate in CAB meetings to discuss release scope and/or roadblocks
- Lead the creation and maintenance of a release repository and manage key information such as build and release procedures, dependencies, and notification lists
- Planning and governance: Collaborating and liaising with our product, solutions and technology teams to derive a release schedule and calendar
- Act as the central point of contact for all aspects of Release Management within Arcadis Gen
- Advise the Gen Delivery team on best practices of release management
- Working along customer IT change management process
Qualifications & Experience:
- 3 years of previous change and release management experience, (Solid understanding of service/project management principles preferred)
- Previous experience in IT service industry /Project delivery and having strong service management principles
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Demonstrated effective leadership and analytical skills
- Advanced written and verbal communication skills
- Documentation skills
- Interpersonal credibility, impact and influence to serve as a high profile and high impact ‘play maker’ for Gen
Nice-to-haves:
- Formal training in project management practices i.e. PRINCE 2
- A sound level of knowledge of the software development lifecycle including previous exposure to ITIL V3 or V4
- Strong principles of managing backlogs and managing product version
- Experience working in a global, multidisciplinary, and virtual team environment
- Strong work ethic and not afraid to ask questions and be curious about how our customers use our products and solutions plus understand what is important to them
- Willingness to learn and take on board new knowledge, skills and experience
- Self-starter and motivated by delivering high standards of customer experience.
We Offer
- An environment with an innovative culture and the entrepreneurial spirit of a scale-up, we have access to Arcadis global offices and also have flexible working spaces in Serbia and Sheffield, UK. We encourage you to work from the office, as it works best for you to maximise your ability to collaborate and your productivity.
- A flexible working environment that proactively encourages you to integrate the demands of home and work and which considers wellbeing and sustainable human performance as core components of our strategy.
- A series of Healthy Working Practices across Arcadis Gen, including Thinking Thursdays, a day dedicated each week to minimizing meetings and maximizing opportunities to reduce the cognitive load.
- Opportunities to future proof yourself by working with highly motivated, curious and skilled colleagues in multiple geographies globally.
- A strong commitment to learning and growth, including a #lovetolearn cash contribution for you to invest in the learning platform of your choice.
- We are working toward our BCorp certification which will recognise our high standards of social and environmental performance, transparency and accountability, and hope to have secured this by the end of the year
And of course,
- Compensation and discretionary performance incentive schemes which acknowledge and reward your contribution, informed by market data provided by leading global experts Willis Towers Watson.
- Leading healthcare, financial and wellbeing benefits, including financial support for your professional registration and accreditation.
- 25 vacation days
- FitPass gym membership
