Chat Support Agent

About the Company:

Cypher Tech Solutions is an exciting startup based in Belgrade, Serbia. We pride ourselves on delivering exceptional customer support and VIP hosting services to our various clients operating in Marketing, Web design and development, etc. As we continue to expand, we are on the lookout for passionate and driven individuals to join our team as VIP Host Agents.

About the Role:

Position: Chat Support Agent

Key Responsibilities:

• Provide outstanding customer service and chat support to our clients.
• Solve problems efficiently and effectively.
• Assist with product support inquiries.
• Engage in data analytics to enhance service delivery.

Qualifications:

• Minimum of 1 year of experience in customer service in IT, Online, chat support
• Proficiency in MS Office and Spreadsheets.
• Native Serbian and near native level of English; additional languages such as Spanish, German, or French are considered a plus.

We offer:

• Competitive and fair compensation
• Fast growth
• Fitpass and Private Health insurance
• Team buildings
• Happy hours
• Healthy company culture and equal work opportunities
• Scaling up based on your performance
• Learning opportunities and training
• 1-year labor contract with the possibility of a permanent role

If you are a growth-oriented professional looking to scale your career and contribute to the company's growth by providing exceptional service, Cypher is awaiting your application!

Only shortlisted candidates will be contacted for the next steps!
Thank you for choosing to become a part of our story!