Client Relationship Manager

Join the Future of Bitcoin with Relai

At Relai, we are on a mission to make Bitcoin the go-to savings technology—simple, accessible, and secure. As Europe’s leading Bitcoin startup, we’re pioneering the future of Bitcoin investing by making it effortless for individuals and institutions alike to buy, sell, and hold Bitcoin without complexity or middlemen. With $12M in Series A funding and rapid growth, we are expanding our team of passionate Bitcoiners.

Now, we’re looking for a Client Relationship Manager (m/f/d) to play a strategic role in growing Relai’s client network of high-net-worth individuals (HNWIs) and small-medium-sized businesses (SMEs), ensuring they have a seamless experience while growing their Bitcoin holdings.

Your Role

As a Client Relationship Manager at Relai, you will:

• Lead and manage high-value client relationships – Proactively identify and engage potential clients, enhance conversion rates for inbound leads, and build long-term relationships with high-net-worth individuals and business leaders.
• Drive strategic client onboarding – Own the end-to-end process for onboarding major investors, ensuring an efficient and seamless experience.
• Ensure compliance excellence – Oversee and assist with compliance requirements, risk assessment, and client documentation.
• Collaborate cross-functionally – Work closely with our Compliance, Operations and Tech teams to refine processes and enhance client service.
• Expand our institutional reach – Help grow Relai’s presence among key investors, companies, wealth managers, and financial institutions.

What You Bring

• 3-5 years of experience in client relationship management, preferably in fintech, financial services, or a high-growth startup.
• A strong existing client network or experience working with high-net-worth individuals and institutional investors.
• Fluent in German and English (French or Italian is a plus).
• Exceptional communication and negotiation skills – clear, professional, and client-focused.
• A proactive, service-first mindset – you’re reliable, detail-oriented, and solution-driven.
• A deep passion for Bitcoin – you understand its value and are excited to help others invest in it.

Why Join Relai?

• 100% remote work – Join a fully remote, flexible team working across Europe. 
• Relai provides you with the latest MacBook laptop and an iPhone to ensure smooth and effective work.
• Competitive salary + employee participation – We grow together.
• 0% fees on Bitcoin purchases at Relai – stack sats effortlessly.
• Meaningful perks – Blinkist, Spotify, and Netflix subscriptions on us.
• A senior role in a fast-growing Bitcoin company – Make a real impact in shaping the future of Bitcoin adoption in Europe.