Client Service Officer

Fair Trading Technology is a technology provider, creating innovative solutions for the day-to-day problems facing FX brokers and their clients. Since 2010, we have been connecting trading platforms, liquidity providers, and brokers, with data centers in London and Hong Kong. Our headquarters is located in central Uddevalla on the West Coast of Sweden. We have our development and support office located in central Belgrade, Serbia.

If you are looking for an exciting career with a global perspective and opportunities to be part of a team that is working to literally change an industry, we just may have an offer you can’t refuse.

You will be part of the Client Services team where your focus is to ensure efficient and smooth operation of support for clients worldwide. As a Client Services Officer you will be in direct contact with clients to understand their technical needs and be able to troubleshoot and make your own investigation to solve their problems.

As your knowledge grows, you will participate in testing of final products as well as educating customers. You will be contacted via phone, chat, and mail and along with our developers, you will resolve any issues that may occur.

Our tech support is 24/5, which will require working in 8-hour shifts. You will rotate between morning, evening, and night shifts. The working language in the company is English, so good knowledge is a must. We are flexible when it comes to where the work is done, at home or from our Belgrade office, however we ask that you are open to coming to Belgrade for company events.

What we are looking for from our candidates:

We hire for personality and train for skill. For us, the most important thing is that you are interested in new technologies, willing to improve yourself, have a flexible way of thinking and that you are a communicative person. Along with that, you will probably recognize yourself in the following skills:

• Previous technical experience including customer support.
• Interest in technology and its understanding.
• Advanced level of English, both written and spoken.
• Proficiency in Arabic is a significant advantage for this role.
• Proactive approach to the job.
• Willingness to help clients.
• It is a necessity for you to be able to work in different shifts.

It is beneficial, but not required, if you also meet one or more of the following conditions:

• Experience in Financial Markets (FX, CFD, Stocks, etc.)
• Knowledge of system development.
• Experience in Web Development.
• Experience in QA or testing in general is a huge plus.

Employed with Fair Trading Technology:

As an employee of Fair Trading Technology, you’ll be joining a fast-paced, exciting work environment, with talented colleagues with a broad range of experience, from literally all corners of the globe, hence, Swedish is not a requirement. We pride ourselves in thinking differently and are always on the lookout for talented people who are looking for new challenges to solve old problems in new, industry-changing ways.

The application, in English, with a personal letter as well as job resume should be sent electronically.

Salary & benefits:

• The salary is depending on your previous skills and level of technical knowledge.
• You will be entitled to 20 days of paid vacation as per industry standard.