Client Support Consultant for PEO/VC, Analyst

BlackRock (Formerly eFront)

Beograd
Intermediate
28.05.2021.

Position: 

Support Consultant is a part of the Customer Success team, which works closely with other teams, mainly: Implementation Consultants, DBAs, Account Managers and Developers. Handling client relationships is an essential part of this role; this implies developing advanced knowledge of the business of our clients (especially Private Equity). Being a client facing role, the impact of this team's work will be greatly reflected on Companies image.

Key focus of the role is to provide solutions to customer requests that predominantly require a technical skillset, such as SQL programming experience. Everyday tasks include reviewing and solving issues in production systems, as well as providing general product guidance and best practices.

*This position requires working in the shift 6 pm - 2 am.

Your day would include: 

  • Providing qualitative analysis of client's needs and evaluating feasibility of their requirements
  • Maintaining regular contact with customers and fully understanding their needs and business background
  • Regularly tracking on backlog tickets
  • Developing advanced skills and growing knowledge in business, functional and technical aspects
  • Supporting solutions, conducting demonstrations and presentations

If you see yourself doing these activities, then you probably have:

  • Bachelor's or Master's degree in Organizational Sciences/Economy/IT/Mathematics or relevant placement
  • Full professional proficiency in written/spoken English
  • Excellent knowledge of MS SQL (1+ years of working experience with MS SQL)
  • Clear understanding on Indexes, CTE, Triggers
  • Understanding of advanced optimization techniques when writing SQL queries
  • Knowledge of building stored procedures and user defined functions
  • Superb communication and presentation skills
  • Good time management and an ability to balance parallel work streams
  • Previous experience implementing financial software solution is a plus
Apply here

Upoznaj kompaniju BlackRock (Formerly eFront)

  • BlackRock's purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. Discover how you can have a career at BlackRock that's exciting, rewarding and full of possibilities.

    Our Belgrade office has more than 500 colleagues working together to fulfill our purpose. We have experts from Technology, Client Support, Accounting and Risk Management, as well as teams working in Investments, Legal, Finance, Marketing, Sales, HR and more. Having so many teams in one location allows us to work cross-functionally and to share diverse perspectives that drive innovation and results.


    Pogledaj profil kompanije
  • Prosečna ocena
    4.0
    na osnovu 22 recenzije
    Mogućnost napredovanja
    3.8
    Beneficije
    4.2
    Balans između karijere i privatnog života
    4.0
    Utisak o radu u kompaniji na poziciji Java Developer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Ljudi su opušteni i otvoreni, kao i odnosi sa team lead-ovima. Mogućnost prilagođavanja posla i radnih sati ličnim obavezama. Davanje šanse ljudima da se oprobaju na pozicijama za koje nemaju iskustva. Kao deo BlackRock-a, zaposleni imaju pravo na preko 50 dana odmora godišnje. Siguran posao za ljude koji se trude i koji žele da nauče.

    Zamerke kompaniji:

    Tehnologija i arhitektura proizvoda se sporo unapređuju. Nakon akvizicije od strane BlackRock-a, izgubio se deo osećaja o uticaju pojedinca na celu kompaniju, kao i atmosfera bliskosti koju je imao eFront. Napredovanje je takođe postalo teže/sporije nego u doba eFront-a. Plate su nešto niže od konkurenata u beogradskoj IT industriji.

  • Pozicija
    Prosečna neto zarada
    Min Max

    IT Consultant
    2 plate
    875 EUR / mesečno
    800 950

    Software Developer
    6 plata
    1493 EUR / mesečno
    1200 1900

    Software Engineer
    1 plata
    2200 EUR / mesečno
    2200 2200

    IT Help Desk / Support
    2 plate
    680 EUR / mesečno
    600 760

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