As a customer service representative, you will act as a primary support for our softwares' customers, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative - they love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and as a CSR you will need to gather and escalate that feedback. CSRs also have strong problem solving skills, are confident at troubleshooting and will investigate further if they don’t have enough information to resolve customer complaints.

Customer Service Representative

Job location: Belgrade

If you have at least 2 years of experience developing and designing WordPress themes, plugins as well as smaller HTML sites we would love to consider adding you to our Belgrade team on part-time basis.

While a strong background in HTML and CSS is important, you must have a strong feel for website design. You will be asked to customize various themes and plugins to build various small Wordpress-based websites and understand the basics of design.

RESPONSIBILITIES

• Manage incoming support tickets and chats
• Answer and clarify customer concerns
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and track records of customer interactions.
• Follow communication procedures, guidelines and policies

REQUIREMENTS

• Proven 2 years of customer support experience or experience as a client service representative (preferably in software)
• Familiarity with CRM systems and practices
• Strong communication, problem solving and active listening skills
• Customer orientation and ability to adapt to different types of customers
• Ability to multi-task, prioritize, and manage time effectively
• Advanced knowledge of English Language

Your goal will be to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction as well as to help keep improving our software products by gathering customer feedback and communicating it to the team.

Deadline for applications: 20.05.2017.