Customer Support Administrator

Euroview d.o.o is a dynamic and growing organization dedicated to marketing and sales operation. We are committed to fostering a positive and inclusive workplace culture and are seeking a dedicated Customer Support Administrator to join our team.

Key Responsibilities:

• Provide clear, accurate, and helpful information to resolve issues or guide customers
• Maintain and update customer records in the system
• Assist in the creation of user guides, FAQs, and other support documentation
• Collaborate with other departments to resolve customer issues and escalate when necessary
• Monitor and track customer service metrics to ensure the highest level of service quality
• Assist with special projects and administrative duties as needed

Qualifications:

• Previous experience in customer service or administration is a plus
• Strong communication skills (written and verbal) and a customer-focused attitude
• Exceptional problem-solving and multitasking abilities
• Proficient in Microsoft Office Suite and experience with CRM systems
• Ability to work independently as well as part of a team
• Strong attention to detail and excellent organizational skills
• Positive, professional, and friendly demeanor

What we offer:

• Fixed salary plus bonuses
• Opportunities for career growth and development
• Supportive and collaborative environment
• Dynamic and young team

Apply today to become part of our dynamic customer support team.