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Customer Support Agent

Clockify

Remote
Intermediate

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Clockify is the world #1 free time tracker, used by millions of people, from individuals to big companies like Hewlett-Packard Enterprise, American Express, and Amazon.

Customer Support Agent

Location: Serbia (remote friendly), Novi Sad

Clockify is developed by COING, a software development company with more than 9 years of experience in software consulting. We have developed software solutions for hundreds of clients from all over the world.

About the position

We're looking for a full-time customer support team member who'll cover the 3PM-11PM PST shift (ie. 10PM-6AM UTC). The position is remote-friendly (work from anywhere).

Clockify is time tracking software that's gaining more and more users each day. Your job will be to help them in any way you can. This includes answering questions via email, creating training resources and updating the documentation, and communicating with development.

You'll get an opportunity to assist smart people working in big companies (like Hewlett-Packard and American Express), as well as freelancers and smaller teams working in a wide variety of industries (from tech startups and design studios to law firms and bookkeeping agencies).

Responsibilities

  • Work from 3PM-11PM Pacific Standard Time (ie. 10PM-6AM UTC)
  • Answer our customers’ questions with timeliness and good cheer via email, chat, social media, and app stores
  • Know everything there is to know about Clockify (from features and workflows, to bugs and quirks)
  • Learn how and why companies track time, and show our users how they can get the most out of Clockify
  • Coach customers by holding demos and conference calls
  • Update help documentation and create more training material (text, image, or video)
  • Collaborate with product team (for bug reports and product improvements)

Requirements

  • Perfect English (native or near-native level)
  • Clear and easy-to-understand writing ("Explain Like I'm Five" style)
  • Tech-savvy (you know how to use Trello and Wordpress, plus you already know and use dozens of productivity apps and extensions)
  • Creative problem-solver ("We don't have that feature per se, but here's how you can...")
  • Communicative and empathetic (you feel energized and happy after answering 50+ emails/calls, knowing you've really helped someone)

Nice to haves

  • Experience in SaaS industry
  • Image and video editing skills

Ready to apply?

To apply, send us your resume and a motivational letter (detailing why you want to do this job) electronically.

Deadline for applications: 13.08.2020.

Apply here

Upoznaj kompaniju Clockify

  • COING je kompanija osnovana 1992. godine u Novom Sadu, a od 2013. imamo otvoreno predstavništvo u USA. Mi smo firma koju su osnovali i koju vode iskusni softverski inženjeri. Trudimo se da isporučimo kvalitetni kod na vreme i unutar specifikacija, a za nas ništa nije važnije od zadovoljstva naših klijenata. Nudimo kompletan softverski razvoj. Radimo sa klijentima pokrivajući sve faze razvoja softvera, od nastanka (zahtevi, analiza i dizajn) do proizvodnog izdanja (razvoj, testiranje i održavanje).


    Pogledaj profil kompanije
  • Prosečna ocena
    5.0
    na osnovu 1 recenzije
    Mogućnost napredovanja
    5.0
    Beneficije
    5.0
    Balans između karijere i privatnog života
    5.0
    Utisak o radu u kompaniji na poziciji Manager
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Najveća prednost ove kompanije je taj što je tim mlad i svi se ohrabruju da izlažu svoje ideje, da se otvoreno komunicira i da se gradi kompanija bez stroge hijerarhijske strukture. Zalaganje se vrednuje, a najbitnije je što su rezultati transparentni.

    Zamerke kompaniji:

    • Clockify
    • Clockify
    • Clockify
    • Clockify
    • Clockify
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