Aircall is on a mission to revolutionize the business phone industry!
We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!
About the team:
Customer Care is the heart of Aircall. We’re looking for a highly motivated person with excellent communication skills who can deliver world-class experiences for our customers. Please note that this position may include rotating weekend shifts up to once a month.
What you'll do:
Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support
Gather product feedback and customer insights in order to constantly improve the customer experience
Escalate concerns to relevant individuals across the Customer Support team and beyond
Properly manage and document all work performed as part of ticket queue management in Jira
What you'll bring:
Prior experience working in Customer Support
Prior experience using any of our support tools: Jira, Intercom, and Aircall
Passion for consistently providing world-class customer experiences
You have the ability to explain technical concepts in an easy to understand manner
Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
Comfortable managing several competing tasks and issues in a fast-paced environment
Excellent verbal and written communication skills
Attention to detail, organizational skills, and superior time management skills
The ability to work independently as well as in a team environment
Patience and the ability to remain calm and even-keeled while adapting to a variety of situations
The willingness to learn and help
Problem solver and results-driven, you can quickly think on your feet
Prior experience working for a tech startup or a similar environment is highly preferred
We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
Key moment to join Aircall in term of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, internet and childcare reimbursements
Generous parental leave policy
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
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