Customer Support Representative
TelQ Telecom
Beograd | Hibrid
Beograd: Bulevar Mihajla Pupina 6
25.02.2026.
Despite being small in size, our services are the first choice for the biggest players in our industry.
Our customers often praise us for having the best UI and for being the most reliable and innovative solution in the market.
TelQ- We got you covered!
- Serve customers by providing product and service information and answering detailed product and service questions.
- Address clients’ issues and resolve them in a timely manner using various tools at your disposal, relaying the results via ticketing system and live chat.
- Ensure customer satisfaction and provide professional 1st line customer support.
- Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across the Support team.
- Compiling and analysing basic reports and statistics.
- Communicating and coordinating with colleagues as necessary.
- Feature-quality testing of our service and internal product-related.
- 1+ years of technical support or customer service experience in an IT company.
- Fluent English, excellent verbal and written communication skills.
- Advanced problem-solving skills.
- Ability to think critically and independently.
- Attention to detail and adaptability.
- Strong customer care and focus on constant improvement.
- Proficiency in MS Office.
- Background or interest in IT is a plus.
- Start-up environment in combination with financial stability and a real opportunity to grow a successful SaaS platform.
- Competitive salary & great benefits.
- Ability to make a significant impact. We are a relatively small company and all of your actions will have a significant impact on the whole team.
- Great company culture. We are a small, friendly team that likes to take good care of each other and grow together.
- Paid courses and certification to advance your skills.
- Premium private health insurance for you and your family.
- Fully covered medical leave.
- 25+ vacation days.
- Flexibility in working hours and remote working.
- Top-notch company equipment.
- Team-building activities.
If you are hungry for growth and are looking to make an impact, submit your CV in English and join our team as we continue to expand.
Note: Only short-listed candidates will be contacted.
Upoznaj kompaniju
Founded in 2016, TelQ is a global pioneer in SMS quality assurance, helping businesses around the world test and optimize their telecom communication. We’ve built a powerful cloud-based SaaS platform that enables our customers to analyze, benchmark, and improve the quality of their SMS delivery with ease and precision.
With the largest network of 12,000+ real testing devices, TelQ has processed over 75 million test results to date. Our solution offers testing coverage for more than 1,500 networks in 180+ countries, making us the partner of choice for major mobile operators in Europe and Asia, as well as top-tier SMS service providers over the globe.
Despite being a tight-knit team of around 26 people from 14 countries, our impact is anything but small. Clients consistently choose us not only for our accurate and cutting-edge testing tool but also because of the dedicated people behind it—always reliable, responsive, and committed to delivering exceptional service.
We don’t just build great tools—we’ve built a great team. Our culture is what turns ideas into impact, and challenges into achievements.
We operate in a lean, agile environment, where ownership, responsibility, and individual impact are central to everything we do. There’s little room for bureaucracy and a lot of space for innovation, initiative, and growth.
We believe that great products start with great people. That’s why we invest heavily in continuous learning, employee development, and modern technologies. Whether it's refining our features or improving our internal workflows, we’re always looking ahead and striving for excellence.
We’re proud of the trust we’ve earned in the telecom industry—but even prouder of the team and culture behind it. Join us, and be part of what makes TelQ exceptional.
TelQ – We got you covered!
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