Customer Support Specialist in Italian Language PART-TIME

ABOUT US

Engineering Software Lab is a member of Engineering Group, one of the main players in the field of digital transformation of public and private companies and organizations worldwide.

With around 12,000 professionals in 65 locations (in Italy, Belgium, Germany, Norway, Serbia, Spain, Sweden, Switzerland, Argentina, Brazil, and the USA), the Engineering Group designs, develops and manages innovative solutions for the business areas where digitalization is having the biggest impact, including Digital Finance, Smart Government & E-Health, Augmented City, Digital Industry, Smart Energy & Utilities, Digital Media & Communication.

Engineering Software Lab Serbia has more than 250 employees divided into two broad business units: the Custom Software Development unit, which gathers developers and specialists who work in the fields of consulting, project management, and development of information systems; and the Engineering Enterprise Solutions unit which provides SAP technical and consultancy support, as well SAP development.

This position is part-time, and we especially invite students in their final year and graduates to apply.

Customer Support Specialist in Italian Language

(Part-time) Part-time employment contract

JOB DESCRIPTION:

• Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via Trouble  Ticketing Systems, e-mail, and telephone and their adequate registration and processing in Italian and English.
• Contact with other levels of support
• Reporting common mistakes and their solutions (writing documentation)
• Translating requests and documentation
• Working in shifts mostly in work from home modality:
• 4 hours on Friday (2 shifts: 9 – 13 and 13 – 17)
• 8 hours on Saturday (3 shifts: 6 – 14, 14 – 22 and 22 – 06)
• 8 hours on Sunday (3 shifts: 6 – 14, 14 – 22 and 22 – 06)

REQUIRED QUALIFICATIONS:

• An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language
• A good knowledge of computer usage is necessary
• Minimum work experience in interacting with native speakers of the Italian language is desirable, and the same experience with native speakers of English is a clear advantage
• Previous experience in providing Customer Support is a clear advantage
• Minimum requirement: high school diploma

WE OFFER:

• The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
• Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
• Great colleagues, open informal, and fun atmosphere
• A chance to be part of a highly professional international environment
• Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions
• Hybrid model of work. Employees can choose whether they will work from the office or at home
• Private health insurance
• FitPass
• Possibility to learn 7 different languages using our „goFLUENT“ E-learning platform
• Team building, conferences, and events

HOW TO APPLY:

Please send your updated CV (in English language) with the following information:

• The level of knowledge of Italian and English as well as information on how the knowledge of both languages was acquired
• Please state your relevant work experience in the field of customer support

Please note that only short-listed candidates will be contacted.

We are looking forward to meeting you. Good Luck!

O NAMA

Engineering Software Lab je deo Engineering Grupe, jednoj od glavnih aktera u oblasti digitalne transformacije javnih i privatnih kompanija i organizacija širom sveta. Sa oko 12.000 stručnjaka na 65 lokacija (u Italiji, Belgiji, Nemačkoj, Norveškoj, Srbiji, Španiji, Švedskoj, Švajcarskoj, Argentini, Brazilu i SAD-u), Engineering Grupa dizajnira, razvija i upravlja inovativnim rešenjima za poslovne oblasti gde digitalizacija ima najveći uticaj, uključujući Digital Finance, Smart Government & E-Health, Augmented City, Digital Industry, Smart Energy & Utilities, Digital Media & Communication.

Engineering Software Lab Srbija ima više od 250 zaposlenih podeljenih u dve široke poslovne jedinice: Jedinicu za razvoj softvera po meri, koja okuplja programere i stručnjake koji rade u oblastima konsaltinga, upravljanja projektima i razvoja informacionih sistema; i jedinica za inženjerska rešenja za preduzeća koja pruža tehničku i konsultantsku podršku za SAP, kao i razvoj SAP-a.

Ova pozicija je part-time i naročito pozivamo studente završnih godina i diplomce da se prijave.

Customer Support Specialist in Italian Language

(Part-time) Ugovor o radu sa nepunim radnim vremenom

OPIS POSLA:

• Prijem, snimanje i praćenje zahteva od međunarodnih klijenata koji uglavnom govore italijanski, koji stižu preko sistema Trouble Ticketing Sistems, e-pošte i telefona i njihova adekvatna registracija i obrada na italijanskom i engleskom jeziku.
• Kontakt sa drugim nivoima podrške
• Prijavljivanje uobičajenih grešaka i njihova rešenja (pisanje dokumentacije)
• Prevođenje zahteva i dokumentacije
• Rad u smenama uglavnom u modalitetu rada od kuće:
• 4 sata petkom (2 smene: 9-13h i 13-17h)
• 8 sati subotom (3 smene: 6-14h, 14-22h i 22-06h)
• 8 sati nedeljom (3 smene: 6-14h, 14-22h i 22-06h)

POTREBNE KVALIFIKACIJE

• Obavezno odlično poznavanje govornog i pisanog italijanskog i engleskog jezika, jer se sve poslovne aktivnosti prema stranim klijentima odvijaju na italijanskom jeziku
• Potrebno je dobro poznavanje upotrebe računara
• Poželjno je radno iskustvo u komunikaciji sa osobama čiji je maternji jezik italijanski, dok je iskustvo u komunikaciji sa osobama čiji je maternji jezik engleski dodatna prednost
• Prethodno iskustvo u pružanju korisničke podrške je veliki plus
• Minimum četvrti stepen stručne spreme

BENEFITI

• Šansa za rad u međunarodnoj kompaniji u SAP-u, prepoznatoj kao jedan od najvećih sistem integratora u svetu, u stalnoj interakciji sa globalnim klijentima
• Mogućnosti za unapređenje i razvoj karijere i specijalizaciju u SAP-u, u međunarodnom poslovnom okruženju za najuspešnije kandidate/zaposlene
• Odlične kolege, otvorena neformalna i zabavna atmosfera
• Šansa da budete deo visokoprofesionalnog međunarodnog okruženja
• Mogućnost učenja od iskusnih kolega, uključujući interne sesije za razmenu znanja
• Hibridni model rada. Zaposleni mogu da biraju da li će raditi u kancelariji ili kod kuće
• Privatno zdravstveno osiguranje
• FitPass
• Mogućnost učenja 7 različitih jezika koristeći našu „goFLUENT“ platformu za e-učenje
• Team building konferencije i događaji

KAKO SE PRIJAVITI:

Pošaljite ažuriranu biografiju (na engleskom jeziku) sa sledećim informacijama:

• Nivo znanja italijanskog i engleskog jezika kao i informacije o tome kako je stečeno znanje oba jezika
• Navedite svoje relevantno radno iskustvo u oblasti korisničke podrške

Biće kontaktirani samo kandidati koji uđu u uži izbor.

Radujemo se susretu. Srećno!