Customer Support Specialist

The role of a Customer Support Specialist is to provide our customers with professional support via email, video call and phone.

 Requirements:

• Bachelor degree in computer science or High School Diploma with a focus on computer science or technology courses.
• Knowledge of Internet technologies
• Computer skills and knowledge of MS Office applications
• Excellent English skills – both written and verbal
• Self-motivated, self-initiative, reliable and highly organized - willing to take the lead in solving any problem
• Team player with a positive attitude and willingness to learn
• Logical thinker and versatile
• Strong communication and customer care skills
• Willingness to work in shifts
• Readiness to follow the procedures and be part of creating new ones
• Technology-oriented  

Considered a plus:

• Fluency in other foreign languages would be advantageous
• Background in SMS business (advantageous but not required)
• Experience with any ticketing system or any kind of professional communication
• Knowledge of Jira, Pipefy, Confluence or Outline
• Experience with Wireshark and JSON files
• Understanding of Prometheus/Grafana metrics and monitoring

*To ensure your application is processed and reviewed, please submit your CV in English.
CVs submitted in any other language will not be taken into consideration.

The selection and evaluation process consists of three phases:

1. The HR team will present and introduce the company to the potential employee
2. For the second round of evaluation, candidates will be asked to prepare and present a brief presentation of HORISEN's products and services, allowing us to assess their understanding of our company's mission and offerings
3. In the third and final stage, candidates will participate in a short, multi-day period of intensive training and testing designed to comprehensively assess their learning capabilities, depth of understanding, and existing knowledge relevant to the requirements outlined in the job description

At HORISEN we build a workplace that supports, inspires and encourages our people. We foster a work environment where people are motivated to give their best and feel good about what they do.

Work:
Dynamic work in a company with more than 20 years of experience in a future-oriented industry

Competence:
Opportunity to grow under the mentorship of colleagues with extensive experience and to make a personal contribution

Team:
A powerful mixture of highly experienced professionals and young team members who are motivated, open-minded and easy to cooperate with

Cooperation:
A supportive, non-toxic environment with a safe space to share your ideas and opinions

Workplace:
A modern working environment with everyday refreshments and a good mood

Salary:
A competitive salary with performance-related improvements and great development opportunities

Opportunity:
Chance to contribute to cutting-edge messaging technology development, expand knowledge and master your professional skills

Social benefits:
Private medical insurance including regular check-ups, access to private hospitals etc., for employees’ well-being and self-care