Sealit is looking for a Customer Support Specialist, who is detail oriented, self-driven, passionate and ambitious! We are looking for an experienced Customer Support Specialist for a B2B SaaS Product. The ideal candidate is someone who is proactive, helpful & supportive individual who is also a team player.
We are excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team.
Your Mission: Providing B2B client support mainly via chat and email. Managing clients’ requests & collaborating with our QA team in order to improve our solution.
Your Key Responsibilities:
- Work closely with the Marketing team, Customer Success team & QA team
- Becoming the first point of contact with our customers & our brand
- Help with definition of new product features from client feedback
- Proactively manage all forms of client communications via chat, email in HubSpot platform
- Improve customer service daily while building customer satisfaction
- Answer incoming clients’ inquiries timely and accurately
- Customer Success team support via supporting active users
- QA team support via collecting customer feedback etc.
- Diligently follow up both with other teams and customers
Your Key Skills:
- 1+ year experience at a high growth B2B Tech Start-up driving Customer Support
- Excellent English language – Equivalent C1 level
- Proactive & problem-solving mindset
- Good communication & customer care skills
- Self-motivated & strong multitasking skills
- Previous experience in Customer Support and SaaS B2B environment will be considered as an advantage
- Previous experience with HubSpot Customer Support platform will be considered as an advantage
- You’re passionate about communication & building a brand image
What We Offer:
- Fast learning of all the aspects of B2B SaaS and opportunity to work with an amazing array of clients in various industries
- Working with a state-of-the-art product at a fast paced venture-backed start up
- A great collaborative team consisting of highly experienced entrepreneurs
- A competitive salary and benefits
- A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company
We are a UK based B2B SaaS start up that’s shaking up the way businesses protect their most important asset - their data. At Sealit we are building a game changing product that lets companies of all sizes protect themselves while continuing to work at their optimal rate, seamlessly implementing top notch security solution.
We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of.