Data-driven decisions are at the heart of how we select the right features and enhancement for our customers and how we ensure that they meet their needs. 

You will be working closely with our Agile Delivery teams to ensure that they have the right insight to select the highest priority features, you will be ensuring that the data capture methods are being implemented correctly so we can record the impacts of the changes, and you will be providing data-driven analysis post-release of the resulting customer behaviour changes.

Breach of responsibilities: 

• Working closely with our Web development team to ensure that our Google Analytics, Google Tag Manager, and downstream reporting systems are set up and configured in an optimum way
• A demonstrated enthusiasm and capacity to learn new technologies quickly
• Extensive investigative skills with an ability to dive deep into the data and figure out what’s really going on
• Perform data quality assessments and make recommendations for improvements
• Ability to clearly present data, referencing its source and the insight it provides
• Ability to work with multiple streams of work while staying focused on priority outcomes
• Ability to bridge analytics between our Agile Deliver teams and our operations teams (e.g. finance, Sales, Marketing) to support them with data-driven decisions

Key responsibilities: 

• Data Analysis - Looking for trends in data to suggest priority enhancements
• Data Collection - Ensuring data capture methods are consistently 
• Data Collation - Bringing the data together into a single source of the truth for customer data
• Reporting - Visualizing the overall trends in the data across web and mobile and other channels
• Insight - Find and explain the challenges faced by our customers and provide input into how these might be overcome.

Essential to the role:

• Expert in SQL and handling big data 
• Experience with Microsoft 365 (Excel)
• Experience with Firebase and BigQuery, GTM, Google Analytics set up
• Experience with BI tools (Tableau, Qlikview, Power BI.)
• Familiarity with software engineering tools such as version control software

Would be a plus:

• Experience with Python or other scripting languages is a plus
• Experience with Agile, and Jira projects
• Computing / Engineering / Science -based degree

Personal attributes 

• Analytical
• Strong attention to detail
• Visual
• Client-Centric
• Extrapolation
• Interpretation 
• Team player
• Ability to multitask and re-prioritize projects
• Proactive self-starter