ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
- A full-time employment contracts
- An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
- Compensation package:
- Rewarding system with several types of Bonuses
- Private health insurance
- Day-off for the exam preparation
- Day-off for Saint Patron’s Day (slava) also when it is on non-working day
- Possibility to have up to 26 vacation days
- Every newborn child receives a gift (300euros) from the Company
- Possibility of international business trips
- Opportunities for advancement within the Company:
- 20% of employees got salary raise or carrier growth
- Opportunity to participate in various corporate programs (MVP - mentoring program)
- Interesting, creative, motivating, challenging and dynamic team-buildings
- A highly professional and very friendly team you will enjoy being a part of
- Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
- Human corporate culture:
- 90% like the atmosphere in the company
- 94% trust the professionalism of colleagues and ask them for help in difficult situations
- Comfortable office
- Overtime working hours are recorded and compensated
Your future duties and responsibilities:
- Work independently as a ServiceNow Developer and as a member of the project implementation/support/services team
- Analyze, evaluate, design and develop, customize ServiceNow based on customer requirements
- Identify gaps, creatively design and code workarounds, product extensions, customizations as required to meet customer needs
- Demonstrates the functionality to the requester
- Supports the existing development
- Reviews request for development and determines the technical design.
- Identifies the area(s) of the code that needs to be created and/or modified.
- Develops scripts / code to meet business requirements of the request.
- Adds/updates user level permissions in support of the requested functionality.
- Performs the initial testing to ensure that the code performs as requested.
- Demonstrates the functionality to the requester
- Makes updates based on feedback from the requester and demonstrates the updated functionality
- Supports the code once released to Production by investigating reported issue(s) and taking the issue(s) through to resolution.
In order to be successful in this role, we need someone who has:
- 2+ years of ITSM admin experience
- Plus, for you if you have experience with ServiceNow like an developer
- Passion for software development and problem solving
- Experience designing and implementing highly interactive user
- Experience with JavaScript or a similar OO language
- Expertise working with JavaScript libraries such as AngularJS, Bootstrap
- Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks
- Good written and verbal communication
- English Intermediate or high
Plus for you but not necessary:
- ServiceNow System Administration certification and/or ServiceNow System Implementation certification
- ITIL vol 3 or 4 certification
- Experience with ServiceNow ITOM
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.
