Dutch Help Desk Representative

ABOUT NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Position works in a Service Desk environment serving as the primary interface to external customers (this is B2B support model, so we are supporting employees in our partner company, not end users)
• Receive and document service request and customer information
• Updates work orders and provides status information
• Gather problem information and determine criticality
• Capture information and record data in desktop tools
• Review incident history to determine recurring faults
• Proficiency in data entry software applications and related desktop tools is preferred
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Work environment for this position involves rotation in work hours, weekend or holiday hours (adequately compensated)
• Work within a team environment and interacts with both internal and external partners

BASIC QUALIFICATIONS:

• High School Diploma or higher
• Advanced or Fluent knowledge of Dutch
• Effective interpersonal and communication skills, including active listening skills
• Previous work experience is preferred but not essential
• Understanding of Windows-based applications/tools

WHAT ARE WE OFFERING:

• International experience in Services Industry, supporting some of the biggest names in Retail world
• Additional benefits
• Amazing career growth opportunities
• Compensation details will be shared with candidates during selection process

EEO STATEMENT

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

STATEMENT TO THIRD PARTY AGENCIES

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Deadline for applications: 22.02.2020.