End User Technical Support

Mipcom+ is looking for experienced person to provide office IT support.
Job will be done in our client premises in Belgrade city center.

Working days and hours:
Full day (8 hours), 5 days a week

Contract:
6 month contract with possibility of extension, 1 month probation period

Job description:

- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the client's ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize clients tools for building, monitoring and troubleshooting client devices
- Participate in disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Other associated duties as reasonably assigned by the client ‘Level 2’ support manager

Requirements:

- At least 4 years of experience of desktop/network support
- Good knowledge of Windows operating systems/troubleshooting/problem solving
- Good knowledge of PC network troubleshooting, network protocols
- Good knowledge of PC hardware and software