Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
As a leader of the Sales Ops team, you will be leading impactful work on our revenue and client relationship management process. You’ll own synchronizing data across systems using asynchronous (Kafka) and synchronous (GraphQL API) methods, and lead work in both Salesforce and an internal (Ruby on Rails) system connected to it.
The Sales Ops team is a product development unit focused on innovation and operational support. The team has some of the best Backend, Frontend, Salesforce, and Quality Assurance Engineers. It will offer you an impactful and complex domain with a multitude of technologies that will certainly be an interesting challenge. You’ll be leading a capable and self-driving team composed of not only Seniors but Principal engineers with extensive support from partners in architecture, program management, and product management, as well as from your direct manager, and you’ll also have direct contact with the team’s stakeholder on a weekly basis.
You can expect collaboration and involvement of the team members to where and how the team evolves under your supervision; what processes the team adopts and drops, and help shape it by participating in the hiring process as the team is growing.
On the technical, you’ll be involved in technical decisions and architecture related to the team’s domain, and how to best shape the service architecture used, test practices, and help improve the development experience for both Ruby on Rails and Salesforce engineers.
This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.
You will be leading a team of highly skilled professionals to create and maintain world-class products used by our users externally and internally. Among other responsibilities:
Set goals for your team and team members using the OKRs framework.
Understand the big picture of what your team is doing and why.
Inspire and motivate your team.
Communicate with stakeholders regularly and proactively.
Communicate proactively with your team and the Product Manager.
Create a productive and enjoyable work environment for the team.
Own process of ticket creation and ticket quality, as well as effective grooming and planning, all the way to delivery.
Establish feedback loops and give your team members immediate feedback.
Lead the recruiting and hiring process of the team.
Participate in regular performance reviews.
Facilitate, and when necessary resolve technical and interpersonal discussions.
Ensure the overall output quality of the team and frequently engage in code reviews.
Mentor team members and collaborate with them on personal and career growth.
Bring up difficult and/or systemic challenges and impediments to the attention of your manager.
Actively discuss strategic topics with peers and Directors to help shape engineering’s environment at Toptal
In the first week, expect to:
Start at the team by being introduced to Toptal and its culture, meeting colleagues, and get access to documentation and repositories.
In the first month, except to:
Complete onboarding, understand the team’s immediate roadmap, and become acquainted with your team and processes.
In the first three months, except to:
Be working with your team and understand its mission and domain.
Conduct regular 1:1s with your teammates, and begin to understand their strengths and aspirations.
Be leading your team’s efforts from planning to delivery.
In the first six months, except to:
Have set and followed through at least one full quarter of OKRs.
Build a deep understanding of the mission, constraints, and capabilities of your team and squad.
Develop relationships with engineers, team leads, and other colleagues to maximize cross-collaboration whenever beneficial.
Contribute improvement suggestions at an Engineering-wide and even Company-wide level.
In the first year, except to:
Have led the shipping of at least one major feature in your team having company-wide impact. *Organize at least one team gathering. *Have defined yearly OKRs with and for your team.
Be first and foremost a leader, not a developer. However, you stay up to date with programming-related topics and work shoulder-to-shoulder with your team when required.
Have 5+ years of web development experience.
Be open to learning new technologies, as we expect the manager to learn more about both Salesforce and Ruby on Rails as they join us.
Have previous experience leading an engineering team, and better so if you have experience managing bigger teams or multiple small teams at once.
Have a solid grasp of OOP, databases, development, and automated testing methodologies.
Have a track record of delivering successful products as an engineer and a team lead.
Have experience guiding the continuous improvement of processes and technology.
Thrive on providing and receiving honest but always constructive feedback.
You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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