Job title: Enterprise Architect
Office location: Serbia with Hybrid working (3 days in the office)
About the role and the Team:
The Enterprise Architect plays a pivotal role within Hyperoptic's Technology & Innovation (T&I) organisation, driving the alignment of enterprise systems with the company's strategic vision and customer-centric transformation goals. This role takes an end-to-end perspective across business and technology domains, ensuring systems are fit for purpose, scalable, and deliver exceptional customer experiences.
A key contributor to the definition and evolution of Hyperoptic's enterprise architecture, the Enterprise Architect owns end to end domain architecture and ensures design decisions are robust, efficient, and aligned with industry standards such as TM Forum's eTOM and SID. The role demands deep collaboration with business and technology stakeholders to deliver optimal solutions. This roleis for a Telco BSS / Customer Experience domain expert and requires a strong focus on omnichannel engagement, AI-driven personalisation, customer service and operational excellence.
What will you be doing?
- Align enterprise systems with the strategic vision and customer experience transformation roadmap
- Partner with business stakeholders to define requirements that drive measurable customer and business outcomes
- Champion the adoption of TMF standards (e.g., eTOM, SID) to ensure consistency and interoperability across systems
- Lead architectural initiatives focused on omnichannel case management, CRM, and customer journey orchestration
- Design and implement AI and generative AI capabilities to support next best action/offer, predictive service, and intelligent automation
- Architect solutions that integrate billing, marketing, product catalogues, and service fulfilment to deliver seamless customer experiences
What we are looking for?
- University degree in Computer Science or Engineering
- Proven experience in solution architecture, software development, business analysis and/or similar domains
- Previous experience in stakeholder and supplier management and mentorship
- Ability to engage the business and build strong relationships
- Proven experience in ISP/Telco industry - DESIRABLE
- Experience in implementing enterprise-level OSS/BSS solutions - DESIRABLE
- Experience in Cloud Computing - DESIRABLE
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)
In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?
Some of our key Benefits:
- Competitive salary
- Global Remote working for up to 2 week per year for those who are able to work remotely
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Access to a wellbeing platform, Rezilient
- Partnership with SOS Children's Village
- Private medical insurance
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply (please send us your CV in English)
- We carefully review your application
- We'll get back to you — even if it's a no (for now)
