Enterprise IT and Network Team Lead

About Inovatec:  

Inovatec is an exciting growth company based in Burnaby, BC, established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, motorcycle, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.  

At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.   

Position Summary  

The Enterprise IT and Network Team Lead is focused on leading the responsibility to ensure uptime and integrity of critical IT systems and applications. Additionally, this role is responsible for all areas of IT Operations including, enhancing the IT systems and operations, server/workstation patching and maintenance, day-to-day customer support escalations, workstation configuration and management, and troubleshooting complex issues in coordination with various teams and partnering companies. This role serves as a mentor and source of guidance to other team members. 

You can think like a customer, make sound decisions, overcome hurdles, follow through on commitments, have a thirst for learning, and bring a positive attitude while working in a team environment.  

Technical Skills Required 

• Deep understanding and working experience with Microsoft 365 suite of services (Exchange Online, Teams, SharePoint Online); 
• Deep understanding and working experience on MEM/Microsoft Intune, Azure Active Directory, 365 Security, Defender and Windows Auto Pilot; 
• Applied experience and working knowledge of Microsoft Windows Active Directory and Group Policy management in a managed environment; 
• Applied experience and working knowledge of Microsoft SQL Server, Azure SQL; 
• Applied experience and working knowledge in Azure Active Directory, Enterprise Application (SAML), Conditional Access and MFA; 
• Applied experience and working knowledge of Microsoft Azure IaaS and PaaS, specifically in the areas of Azure Networking, Azure Application Gateway, Azure Policy, Azure Resource Manager, Azure Monitor, Azure Log Analytics, Azure Runbooks, Azure DevOps and Azure Pipelines;  
• Applied experience and working knowledge in developing PowerShell scripts; 
• Applied experience and working knowledge of Next-Gen Firewalls; 
• Good experience in the design and managing of Atlassian Jira/Confluence and related suite of products;  
• Experience in designing and working with infrastructure architecture, including public and private cloud, WAN/SD-WAN/LAN/Wireless networking, virtualization, identity, security, and storage;  
• Extensive experience and understanding of IT infrastructure, including backup management, upgrading systems and applications, patch management, performance tuning, monitoring, alerting, and disaster recovery.   
• Experience with the design, planning, implementation and managing of network components switches, routers, firewalls, VPN tunnels and configuration of end user devices, wireless access points and other wireless devices. 
• Familiarity with ITIL processes including work request ticket, Incident, Event, Change, Problem, Inventory, Purchase, Facility - management and CMDB. 
• Ability to create and maintain internal procedures, ensuring that all documentation, runbooks, knowledge base articles are up to date.  
• Experience working within Excel to compile data and reports.  
• Serving as a mentor to your peers through knowledge transfer and skills development 

Non-Technical Skills Required 

• LMA 
• Exceptional verbal and written communication.  
• Providing excellent customer service.  
• Analytical and process oriented with a proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow through. 
• Problem-solving mentality leveraging internal and/or external resources. 
• Able to ensure requirements are met for tasks and projects to achieve seamless completion. 

Qualifications           

• Bachelor's degree in Computer Science or related  
• 5+ years’ experience building, troubleshooting, IT systems and network devices in an enterprise environment, with incident response experience. 
• 5+ years of hands-on experience in providing excellent customer service and technical support 
• Though not a requisite, the following are advantageous 
• Cisco CCNP or equivalent 
• Microsoft Certified: Windows Server Hybrid Administrator Associate 
• Microsoft Certified: Azure Administrator Associate 
• Microsoft Certified: Identity and Access Administrator Associate 
• Microsoft Certified: Azure Network Engineer Associate 
• Microsoft 365 Certified: Security Administrator Associate 
• Fortinet NSE4 or higher or equivalent certification  
• Atlassian certification relating to JIRA/Confluence,  

Technologies 

Microsoft 365, Windows operating system, Azure, Active Directory, Office suite, PowerShell, SharePoint, SQL Server, Visio, Excel, Confluence, Jira, PagerDuty, New Relic, LAN, WAN, Switches, Routers, firewalls, VPN.  

Our core values:  

Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.  
Find a way: No matter the challenge, we overcome hurdles, seek out solutions, and follow through on commitments to consistently exceed expectations.  
Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.  
We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.  

What we offer: 

• Long term, full-time employment (8 hours per day, Monday-Friday) in an office in Belgrade or Kragujevac 
• Growth potential
• Opportunity to be part of a highly talented, professional and friendly team in a dynamic working environment
• The ability to use cutting edge technologies
• Excellent working conditions and equipment
• Further professional development
• Relaxed, casual and stress-free, yet professional working environment
• Very competitive salaries and performance-based bonuses 
• Private health insurance
• Private pension
• Fully covered sick leave
• Udemy for business account
• All benefits paid pursuant to relevant Serbian laws
• Soft drinks, tea, coffee
• Social activities and a very friendly working environment