Providing technical support to customers and sales engineers. Your role as a Field application engineer will combine technical expertise with knowledge of sales techniques to improve sales and set new organizational objectives. Day-to-day tasks performed include maintaining relationships with our clients and representatives.
Support customers across multiple markets and territories when technical issues arise. Provide field service and hands-on troubleshooting at customer sites, and coordinate on-site support;
Provide feedback to Engineering and Sales regarding technical problems;
Good understanding of customer needs relative to product(s), technology, direction, competition, design process and design cycle;
Identify and develop relationships with all key technical decision makers and influencers in each account;
Discover design requirements from the system level down to each individual element collaborating with the design, production and/or engineering departments to develop/execute technical strategies that help solve customer design challenges.
Market supported lines to sales team by driving adoption of advocated solutions, with supplier partners, that meet customer needs and lead to increased design activity, design wins and sales growth.
Proactively provides general application and product level sales training, proactively align with sales team in securing business. Communicate account calls with suppliers, account managers and/or inside sales.
Identifies and tracks largest design opportunities from concept to production, utilizing all supplier resources to assure greatest potential for success.
Creates presentations and other sales tools to enhance technical value and become a "trusted advisor" to both internal and external customers.
Manages the product from beginning to end which involves communication and in-depth consultation with customers, sales and vendors.
Research major industry players to be able to communicate to internal and external customers industry trends and directions.
A thorough understanding of product lifecycles and the ability to design a full solution based on the customers expectation of product performance, lifecycles and total costs.
Attend internal and external technical training to complete and maintain certification as necessary.
A university degree in Electrical or Computer Engineering, or Computer Science;
Minimum 3 years of relevant experience;
An excellent command of written and spoken English;
Superior communication, interpersonal and problem-solving skills;
Autonomous and self-motivated;
Ability to work well under pressure in a multitasking environment;
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