The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org
The Planning, Monitoring and Evaluation (PME) Sector has the overall responsibility for setting the strategic direction and leading the performance and accountability (P&A) agenda through managing and coordinating the institution’s planning, monitoring, evaluation, accountability and learning efforts (PMEAL).
The PMT Functional Application Manager based in the ICRC Belgrade Shared Services Center (BSSC) will report to the Head of Planning Monitoring & Evaluation (Product Owner) based in Geneva and will be translating business needs into Information/Data systems and ensuring their relevance over time to support those evolving requirements. S/he will be in charge of the maintenance of the application (correction and evolution), as well as providing support to the end-users in the adequate use of the Planning & Monitoring Tool.
The Belgrade Shared Services Center is looking for a suitable candidate to fill the following position: Functional Application Manager
(Location Belgrade)
MAIN TASKS
- Coordinates the Planning & Monitoring process and performs all related admin work in the Planning Monitoring Tool (PMT) at each stage of the annual cycle, including configuration, opening and closing of exercises and communication to focal points
- Is accountable for the evolution of the application in close collaboration with the Product Owner
- Is responsible for initiating, leading and accompanying discussions with the Product Owner to propose changes based on business processes, best practices and quality requirements, and to maintain the product backlog accordingly
- Is responsible to plan, with ICT, the future evolutions of the Planning & Monitoring Tool and to evaluate the scope, the resources and the budget; writes and ensures the business requirements are addressed with ICT services to the external provider
- Participates in the enhancements of the ergonomic and design of the application and defines the evolution to put in place
- Analyzes, documents and addresses the maintenance requests and the bugs that may occur, as well as adapts the documentation and user guides of PMT in accordance with the new evolutions
- Contributes to the definition of the overall testing strategy for the maintenance including documentation of acceptance criteria and functional test cases, executes testing (functional and/or UAT) and gives the green light for deployment in Production
- Prepares and implements Change Management processes adapted to the evolution of PMT, and ensures the system is compliant with rules for referential data and is adequately interfaced; also ensures compliance with established internal and external needs and regulations
- Analyzes and resolves requests and incidents at the Level 2 and Level 3 of the support, escalating issues if required
- Implements the monitoring tools and analyzes the behavior of the users to improve the solutions and provides training and organizes webinars with the focal points in Delegations and Departments (when necessary)
REQUIRED PROFILE
- University degree in Computer Science, Accounting, Statistics, Econometrics or any technical field along with minimum of 10-12 years' overall professional experience, including at least 5 years being in charge of a software or application
- Broad working knowledge of software design, implementation, and administration
- Experience in Project management (preferably in an agile environment), as well as Business Analysis
- Excellent command of SQL, Excel and project management tools such as Microsoft TFS
- Expertise in troubleshooting and addressing software issues
- Excellent verbal and written English skills
ASSETS
- Project Management Certification in Scrum Agile
- Business Analyst certification
- Knowledge of BI tools
- Knowledge of the French language
WHAT WE OFFER
- Work and progressive professional development in an exciting international environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and Motivation letter exclusively in English.
Only shortlisted candidates will be contacted.
