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Head of IT Support Team

CoinsPaid

Rad od kuće

13.05.2024.

intermediate

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

We are looking for a Head of ITS team to oversee and manage the back office infrastructure and other important operations in the corporate environment. The Head of IT is responsible for the company’s internal information technology systems, processes.

As the company has grown the position requires a dynamic IT leader who can thrive in a growing and fast-evolving organization. To be successful, you should have a strong experience in enterprise architecture work, understand the requirements of the operational IT work, and have superior project and people management skills.

As a Head of ITS, your primary responsibilities will include:

Analysing departmental needs and boosting productivity, efficiency, and accuracy to inform business decisions
Analysing processes, technologies, and vendors continually to find areas for improvement
Maintaining essential IT infrastructure including operating systems, applications, servers, email system, laptops
Building relations with vendors and procurement of IT equipment and software
Taking responsibility for projects and solutions within the business initiative
Handling business-critical IT tasks and systems administration
Tracking and maintain hardware and software inventory
IT Continuity planning: responsible for IT risks identification, contingency/recovery plans documentation, avoid unplanned downtime
Leading and developing people, skills, and competences in the team

To be successful in this role, you will need:

Proven experience as Head of IT or similar role (3 years minimum) in managing IT operations and systems
Proficiency in English and Russian, written and verbal. Upper-intermediate level of English
Must be able to work independently to gather requirements and translate those into solutions
Ability to work cross-functionally and communicate with technical and non-technical teams
Good communication verbal and writing skills
Demonstrate accountability & ownership to drive service improvement and has strong priority setting, flexibility and discipline
System approach to developing services and work
Strong analytical and problem-solving skills

Nice-to-Have:

Understanding & implementing best practice in ITIL & ITSM principles
Knowledge and understanding of the process part and building processes in the enterprise

Why should you choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:

- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;

- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";

- Baltic TECH Awards - “Blockchain: Company of the Year”;

- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;

- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;

- EiGE Awards - “Best Payment Provider in 2023”;

- MiGEA Excellence Awards - “Best Crypto Payment Provider”;

- SiGMA Balkans - “Crypto Payment Solution of the Year”.

Solid facts about CoinsPaid:

- Private and profitable company, registered and licensed in Estonia;

- Secure business, with regular financial and regulatory audits;

- Over 9 years of experience in the blockchain development;

- Over €700M processed in crypto monthly;

- Over 1M transactions processed monthly;

- Over 800 merchants accounts serviced;

- Over 220 team members across 30+ countries.

By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.

Sounds good? Well then, we can’t wait to see your resume!

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