Head of Professional Services

Here’s what we’re looking for:

• You have experience managing technical, cross-functional professional services teams (e.g., consulting, Business Analysts and QA Engineers, project managers) and building related service practices
• You are experienced with software development lifecycle (SDLC), agile, etc.
• Proven experience in scaling and leading a team of 25+ people in a growing company
• You keep up to date with new trends, news, and ways of creating the best experience for your customers
• You have some strong client-facing experience and regularly meet clients
• You have outstanding organizational skills and excellent English written and communication skills
• Bachelor’s degree in Computer Science field will be considered an advantage

You’ll spend time on the following:

• Lead, mentor, and engage cross-functional services teams (including Business and Data Analysts, QA engineers, consulting, and support teams) in order to achieve divisional Objectives and Key Results (OKR)
• Scale service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
• Act as an evangelist for services, assisting sales with selling and serving as a sponsor for our strategic customers
• Own operational metrics, customer satisfaction, and service delivery
• Work with the CTO and VP of Product and Innovation on setting the strategy for the transformational service delivery

Your future job environment offers you:

Multilayered Compensation Package

    Remote Work

     Flexible Working Hours

Private Health Insurance

   State-of-the-art equipment

  Employee Stock Program

  Professional and soft skills training and education

  Personal budget for professional development

   Baby bucks for all new parents and a 10-day paternity leave

    Special gifts for employees (New Year, Birthday etc.)