Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
What we expect from you:
- High school diploma
- Fluency in speaking and writing of French language
- Intermediate knowledge of English language
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Technical degree in Computer science or higher level of IT knowledge is preferred
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Wilingness to work flexible shifts
What you will get from us:
- Remote or hybrid model of work
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
Upoznaj kompaniju Trizma
Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost da primeni svoja znanja, i još važnije, da stiče različite veštine i stručnost u onome što radi. Ovo nam je važno, jer se tako i mi razvijamo kao pojedinci, tako naš tim raste i sve to nam pomaže da pružamo bolju uslugu našim klijentima. Zato naš Tim za razvoj zaposlenih, kroz svakodnevni rad, pomaže kolegama da budu efikasniji i spremni za dalji razvoj i učenje.
Ako govorite i jezike kao što su: engleski, nemački, italijanski, španski, francuski, katalonski, holandski…i ako razumete koliko znači iskrena i profesionalna podrška (i vama i korisnicima) prosledite nam svoj CV i postanite deo jedne uzbudljive priče. Budite deo jednog dinamičnog i multikulturalnog okruženja.
Osnovani smo 2002. godine u Beogradu. Poslujemo u okviru Business Process Outsourcing (BPO) industrije i naš fokus je inovativnan pristup u pružanju outsourcing usluga i poboljšavanje različitih poslovnih procesa za naše klijente, sa fokusom korisničku podršku. Trizma je kompanija M+ Grupe, koja je najbrže rastuće Business Process Technology Outsourcing kompanija u regionu jugoistočne Evrope. Deo smo internacinalne grupacije, koja trenutno svoje kancelarije ima u više od 9 zemalja. Samim tim, Trizma se trudi da kreira prilike za zaposlenje za što veći broj ljudi, koristeći snagu grupacije uz ekspertizu lokalnih tržišta.
Načini prvi korak u kreiranju svoje profesionalne budućnosti uz zabavnu sadašnjost.
Iskustvo o radu u ovoj kompaniji je arhivirano jer je starije od 2 godine.
Beograd
18.08.2022.
Prosečna neto plata
650 €
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