ABOUT US
Salestrekker is an Australian startup and leading broker platform that provides a comprehensive web application and productivity tool for sales professionals. Our advanced features help users:
- Organize - Use drag-and-drop tickets with visual tags across multiple pipelines to track everything efficiently
- Collaborate - Centralize contacts, notes, tasks, and documents in one place
- Connect - Send emails, SMS, and make calls through integrated communication tools
THE ROLE
We are seeking a dedicated Help Desk/Support Technician to work remotely from Belgrade or Novi Sad. You'll be supporting one of Australia's leading productivity solutions for mortgage brokers. This full-time position includes comprehensive training and the opportunity to deliver best-in-class support services.
- Working Hours: Australian business hours (shifts) Work Arrangement: Currently remote with company-provided laptop/PC
WHAT YOU WILL DO
- Manage incoming support tickets and provide multi-level support
- Escalate complex issues and bugs to relevant technical teams
- Collaborate cross-functionally to resolve customer issues
- Ensure timely and professional customer communication
- Contribute to knowledge base and process improvements
WHAT WE'RE LOOKING FOR
Essential Skills:
- Excellent written and verbal communication skills in English
- Strong problem-solving abilities and analytical thinking
- Ability to understand and resolve user queries independently
- High-level organizational and presentation skills
- Capability to manage priorities in a remote work environment
Preferred Experience:
- 1-2 years of help desk or call center experience
- Experience with ticketing systems (Jira, Monday, etc.)
- Understanding of change management and release processes
- Experience supporting remote teams and end-users
- Customer service orientation combined with technical aptitude
WHAT WE OFFER
- Full-time employment with competitive compensation
- Comprehensive training on our platform and processes
- Company-provided equipment (laptop/PC)
- Flexible remote work environment
- Opportunity to work with cutting-edge Australian technology
- Career growth opportunities within expanding startup
REQUIREMENTS
- Reliable high-speed internet connection
- Dedicated home office space
- Flexibility to work Australian business hours
- Legal authorization to work in Serbia
Salestrekker is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will be considered regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
SELECTION PROCESS
Our hiring process includes:
- Application Review - CV and cover letter evaluation
- Online Assessment - Technical and situational skills test
- Interview - Discussion with our team about the role and your experience
HOW TO APPLY
Send your CV and cover letter explaining your interest in this role and relevant experience. Qualified candidates will be invited to complete an online assessment before proceeding to the interview stage.
