HelpDesk Technician

“Brongus, Inc." provides IT services integration and maintenance server systems and services as well as remote customer support from United States. “Brongus, Inc.“announces full-time job offer for IT HelpDesk Support Agent in our office located in Čačak.

Basic Qualifications:

• At least B1 level in English language (no certificates needed),
• Excellent organizational and communications skills,
• Independence and initiative in solving problems,
• Excellent handling short deadlines,
• Highly motivated individual with fast learning skills,
• Detail-oriented
• Accountable

Desirable Qualifications:

• 1+ years of work experience in IT sector,
• Office 365, G Suite (Google Apps)
• VoIP systems (FreePBX, 3CX, Asterisk)
• MikroTik, Cisco
• PowerShell, Python

Job description

• Provide technical support to customers in person, through phone and ticketing system,
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Troubleshoot hardware and software problems
• Implementation, initial configuration, maintenance and monitoring computer, peripher als, servers, network equipment and backups
• Migration existing platforms and systems to the new platforms and systems
• Document proper troubleshooting steps for users, and ensure existing documentation is up to date
• Working hours are Monday to Friday 15h-24h

Benefits:

• Competitive compensation
• Positive and respectful work atmosphere and environment
• Team work
• Paid training
• Opportunity in the fast-growing tech company
• Work with a team of experts, who have been in IT sector for over 10 years
• Revision of salary every six months