The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org. The ICRC ICT division is responsible for designing, implementing and supporting ICT solutions for more than 10'000 of its employees worldwide.
The ICRC is looking for a suitable candidate to fill the following position:
ICT L3 Application Support Specialist
(location Belgrade)
MAIN TASKS
- Integrate new applications or new versions of applications into the ICRC information system
- Collaborate with the infrastructure teams (network, system, monitoring) to carry out these integrations
- Be the subject matter expert for these applications
- Be the escalation point for L1 and L2 teams for complex cases and requests that could not be fulfilled and enrich knowledge base accordingly
- Support the Project Manager and the Business team in their relationship with the external provider
- Monitors, manages the prioritization and fulfill incoming requests
- Maintains and enriches the Knowledge Database to enable problem to solve without support activities;
- Manages some requests/technical issues opened by the users, contributes to the evolution and the maintenance of the application / tools
- Active participation in release and deployment of new features/versions (testing and remote training)
- Anticipates, identifies, investigates and documents recurrent data and technical/functional issues (optimization)
REQUIRED PROFILE
- University degree in technical field or equivalent 4 years’ experience in well processed and documented software integration
- Strong technical expertise to solve and understand deployment issues
- Experience working with MS IIS, MS SQL and Apache servers
- Authentication (SAML and Kerberos) knowledge and network performance troubleshooting knowledge (Fiddler, Wireshark)
- Experience in using corporate service management tools (Ticketing tool, JIRA, TFS).
- Experience with help desk procedures (ITIL), user support or system maintenance
- Expert with use, deployment or training on information systems
- Very good command of English (oral & written), French an asset
- Very good analytical skills, able to work in local or remote teams as well as independently
- Excellent time and task management skills (project management notions) as well as communication skills
- Proven interpersonal skills and able to interfere with or coordinate stakeholders across different teams (internal or external), with or without direct hierarchical relation, for specific support activities
- End-user service oriented, open-minded and adaptable
- Well organized, able to work under pressure and manage emergencies
ASSETS
- Experience with Humanitarian activities
- TFS or JIRA administration
- Integration automation through scripts (Powershell, bash, etc..) is a plus (CI/CD)
WHAT WE OFFER
- A work and progressive professional development in an exciting ICT environment using the latest technologies
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and a Motivation letter in English.
Only short-listed candidates will be contacted.
Deadline for applications: 25.12.2019.
