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IT Administrator – Help Desk

Kuhne+Nagel d.o.o.

Beograd
Intermediate
17.10.2020.
Kuehne + Nagel symbol
Kühne + Nagel d.o.o.

IT Administrator – Help Desk (m/f)

Belgrade

If you are interested in performing remote troubleshooting through diagnostic techniques and pertinent questions and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.

Your Role

You will be serving as the first point of contact for employees seeking IT assistance over email, via phone or in person. Together with the team, you will build improvement possibilities in order to offer the best quality and efficiency in the service provided. 

Your tasks and responsibilities

  • Administration and configuration of Windows 10 and Windows 7 OS, MS Office and internal company applications, digital and IP telephony and multifunctional devices and printers
  • Serving as the first point of contact for employees seeking IT assistance over email, via phone or in person
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by users
  • Follow standard help desk procedures; log all helpdesk interactions and record events and problems and their resolution in reports/manuals
  • Follow-up and update user and respective managers about the resolution status
  • Redirect problems to correct resource or to the next level of IT support personnel, identify and escalate situations requiring urgent attention
  • Stay current with system information, changes and updates. Identify and suggest possible improvements on procedures
  • Administer and track IT assets

Your skills and experience

  • Good knowledge of Windows 7 and Windows 10 operating system
  • Basic concepts of Microsoft Windows Active Directory and Exchange server
  • Basic knowledge of network protocols (IPv4, dns, dhcp…)
  • Minimum high school degree in IT, Computer Science or relevant field
  • Good analytical and problem solving skills and ability to communicate effectively to understand the problem and explain its solution
  • Team work oriented person
  • Fluent in English language (written and spoken)
  • Driving license B category

We offer an exciting position in a dynamic and motivated team, development possibilities and a nice working atmosphere.

With more than 82,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the sea freight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.

Kuehne + Nagel is operating three Shared Service Centers (SSC) worldwide. The Shared Service Center EMEA, based in Belgrade, is serving the regions Western Europe, Middle East and Africa as an internal service provider, being responsible for the handling and execution of operational tasks within the organization. The SSC Belgrade was founded in 2009, with a significant growth since then and nowadays employs more than 1.000 employees for more than 40 different countries in Western Europe, Middle East and Africa. The SSC performs global and standardized processes mainly back office tasks, for the internal customers.

Job listing has expired.

Upoznaj kompaniju Kuhne+Nagel d.o.o.

  • Kühne + Nagel je osnovan 1890. godine u Bremenu u Nemačkoj, a međunarodno sedište kompanije se nalazi u Cirihu (Schindellegi). Sa više od 70.000 zaposlenih na preko 1300 lokacija u više od 100 zemalja, Kühne + Nagel Grupa je jedna od vodećih svetskih logističkih kompanija.

    Jak položaj Kompanije zasnovan je na  organizovanju transporta u pomorskom, vazdušnom i kopnenom  saobraćaju i ugovornoj logistici, sa jasnim fokusom na obezbeđivanju naprednih IT rešenja svojim klijentima. Kühne + Nagel d.o.o. Beograd, kao filijala Kühne + Nagel International AG, osnovan je maja meseca 2002. godine i predstavlja deo svetske mreže Kompanije.

    Kühne + Nagel Zajednički servisni centar (SSC) za EMEA region sa sedištem u Beogradu, podržava poslovanje Kühne + Nagel filijala u Zapadnoj Evropi, na Bliskom Istoku i u Africi i odgovoran je za izvršavanje operativnih zadataka u okviru Kühne + Nagel organizacije. SSC Beograd počeo je sa radom 2009. godine i od tada je značajno porastao, tako da sada zapošljava preko 600 posvećenih profesionalaca koji obavljaju back-office poslove za interne klijente na efikasan i pouzdan način.

    Zbog rapidnog rasta servisnog centra, konstantno smo u potrazi za novim talentima. Kod zaposlenih posebno cenimo pozitivan stav prema poslu i kolegama.Kompanija Kühne + Nagel je prepoznata po svojoj jakoj korporativnoj kulturi i tragamo za kandidatima koji će deliti našu viziju da postanemo ’’Najpoštovanija špediterska i logistička kompanija“.


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  • Prosečna ocena
    2.0
    na osnovu 1 recenzije
    Mogućnost napredovanja
    2.0
    Beneficije
    4.0
    Balans između karijere i privatnog života
    3.0
    Utisak o radu u kompaniji na poziciji Software Tester
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Proce Owneri koji imaju puno razumevanja za zaposlene.

    Zamerke kompaniji:

    Mobilnig, los management koji se postavlja osnovu nepotizma i rodbinskih veza

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