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IT Help Desk Agent

Callosseum Call Centar



Callosseum Call Centar, innovating the BPO industry in Belgrade since 2016. Dedicated to outsourcing the best and brightest talent to our international clients. We are dedicated to our customer's satisfaction and to our employee's growth. We strive for the best working environment and conditions possible in order to achieve remarkable results. Join us today and become the best version of yourself!

IT Help Desk Agent


The Position:

We are now actively searching for IT Help Desk Agent to accelerate the growth of our team. We are excited to offer a wonderful environment filled with extensive opportunities and challenges. Apply today to find out if you can be the next candidate to join us.


  • Provide First-Level support for office which includes solving issues with software and hardware;
  • Escalate cases to appropriate teams when necessary;
  • Maintain incident tracking system throughout the resolution of incidents;
  • Ensure prequalification of all support tickets and resolution of minor bugs;
  • Maintenance of VoIP system and monitoring of PBX;
  • Follow all Information and Communications Technology policies;
  • Procedures and security best practices;


  • Bachelor’ Degree in Computer Science or related field;
  • Fluent English;
  • Proven working experience in IT helpdesk or relevant experience (System Administrator or related positions);
  • Excellent knowledge of computer hardware/software systems;
  • Comprehensive understanding of network architecture and client/server technology including VoIP;
  • Strong problem solving and communication skills required;

Deadline for applications: 11.04.2020.

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