IT Help Desk Agent

 Our story                  

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $64 billion in net revenue in 2018, driven by a complementary food and beverage portfolio that includes Lay’s, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit www.pepsico.com

 Job details                

• Providing on-site technical support and performing customer support tasks.
• Delivering, installing, repairing, maintaining, and testing equipment.
• Resolving operational issues in the field.
• Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Collaborating with colleagues and sharing information to ensure topnotch customer support. 
• Managing work progress and ensuring adherence to schedules.
• Tracking and documenting work progress and writing service reports.
• Developing and maintaining strong customer relationships.

 Qualifications            

• Good knowledge of English
• A technical degree or certification may be advantageous.
• Previous experience as a field service agent
• Familiar with Service Management tools
• Strong working knowledge of the relevant technical equipment.
• Experience with mobile tools and applications.
• Great critical thinking and problem-solving skills.
• Good teamwork, time management, and interpersonal skills.
• Driving licence, Servicing other location across Serbia