Format PC d.o.o. is specialized in IT outsourcing and security solutions. We provide our customers data recovery and technical support working in dynamic, multilingual and costumer oriented environment.
Help Desk Specialist works in a very dynamic, multilingual and customer oriented business environment. HDA's first responsibility is to run the first class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational.
Key areas of responsibility:
Positions primary responsibility will be to resolve requests and incidents assigned by the ticketing system in a manner that will result in the achievement of customer Service Level Agreement's (SLA’s).
Preparing user accounts in Microsoft AD
Preparing user machines and workplaces
User onsite support based on open incident/request
Remote support for all other Adria-Balkan
Mobile device management (installation, inventory, support)
Candidate profile and qualifications:
Fluency in English language (spoken and written)
Technical degree in Computer science or higher level
Experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking
Advanced knowledge level of Windows OS; Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip)
MCSA – Microsoft Certified Systems Administrator
The potential candidate should have:
Good listening skills
Analytical thinking for understanding and solving problems
Reasonable English language skills – talks and chats in English
Ability to juggle multiple priorities
Takes responsibility seriously
Good with people in general, respectful and polite
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