This position is responsible for developing and delivering all services classified as Manufacturing Network and Digital Support for Company operations for the assigned region. The role is responsible for designing, building, pricing and enhancing the manufacturing network and digital support. Working closely with the regional and global D&T team, the leader of the Manufacturing Network and Digital Support site team is having responsibility for developing and efficiently managing the local teams that operate all aspects of the site’s infrastructure and User devices in line with corporate guidelines & procedures. Performs duties in line with best D&T practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).
Bachelor’s degree, Masters preferred in Computer Science or equivalent in experience
Minimum of 5 years of experience in IT operations, ideally in regulatory manufacturing environment
Excellent interpersonal skills and communication skills
Strong service orientation
Work with Business Unit Leadership to understand the business outcome of the service
Manage escalations and communication in case of D&T service outages in the sites
Responsible for services delivery teams (internal and external)
Managing and coordinating services through appropriate service centers
Collaborate with D&T internal stakeholder and external service providers to understand the underlying technologies
Drive, track, and report on continuous improvements in service delivery performance
Assist with troubleshooting and problem determination/resolution
Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly, and safe work area
Exemplary behavior in IT security related topics
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures, and corporate policies
Other duties as assigned
General skills and abilities:
Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment.
Ability to manage multiple priorities with high flexibility and rapid response time.
Ability to work autonomously in a fast-paced & complex environment with a self-motivated work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of urgency.
Demonstrated ability to exercise independent judgment in making decisions and resolving complex problems related to general & technical aspects of the job. Decisions made with in-depth understanding and interpretation of procedures, policies, and business practices to achieve results.
Experience managing direct reports in a matrix organization.
Able to be aware of all relevant SOPs as per company policy as they are related to the position covered by this Job Description.
Able to always comply with the company’s safety and quality policies.
Physical and Travel Requirements:
Expected less than 20% of time on local / regional & global business trips
Dynamic working environment
Excellent work conditions
Organized transport to and from Kovin for employees who live in Belgrade and Pancevo
Personal and professional development
Modern and comprehensive learning management system
Modernly designed and equipped canteen with cooked meals
Friendly and dynamic team who will support you from the beginning
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