We are looking for:
IT Manager
Remote in Europe
Purpose of the Role
As the IT Manager you will take overall responsibility for the successful implementation of the client’s technical needs following the SLA. Having a sound understanding of business perspectives, end-users and technical challenges in an office life-cycle, you will act as the link between stakeholders, users and the operations team and establish a productive environment with a focus on security and business success, while being able to jump hands-on when needed in the process.
Duties and Responsibilities
- Work closely with the client to understand their mission and needs
- Create and coordinate infrastructure planning following ITIL methodology: migration, scaling etc
- Prioritize customer requirements, contributing to the long-term vision and strategy
- Oversee planned operations and deployment activities, as well as preventive maintenance
- Coordinate the Ops in maintaining a single enterprise-wide view of the IT infrastructure across multiple sites to be able to enforce standard best practices and consistent policies, procedures, processes
- Liaise between different participants, such as stakeholders and technical personnel, creating an effective environment
- Maintain a good collaboration with 3rd party providers and decide when to utilize their resources
Required Experience & Knowledge
- Strong understanding of technical aspects, user-experience and business capabilities of different products required in managed services type of projects
- Experience coordinating and working with remotely distributed teams
- Client facing experience with a technical project management approach
- Background in successfully delivering UCaaS products
- Experience working with Windows-based applications
- Deployment and management of 3rd party applications such as Office 365, Sharepoint
- Understanding of ERP applications functionality
- Knowledge of TCP/IP fundamentals, VoIP and security practices is necessary
- Overall understanding or background in a help-desk role
Advantage
- Previous experience in an industry which had regulatory constraints or data privacy and security provisions for safeguarding medical information
Skills and Attributes
- Excellent and clear communication with stakeholders at different levels of seniority and knowledge
- Ability to create detailed project plans for the team and the client
- Ability to assess the prioritization of tasks to be performed
- Ability to recognize blockers or problems early and take corrective action
- Strong detail orientation, with good time management
Required Education & Qualifications
- BA in Computer Science, or relevant professional experience
- Exceptional verbal and written English
- Willingness to work in EST schedule
Deadline for applications: 24.04.2020.
