IT Operations and Support/IT Helpdesk Engineer - German Language

This is us

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in IT Operations and Support Engineer/IT Helpdesk Specialist position we would be delighted to talk to you.

This is you

Required skills:

• Solid knowledge of the German language
• Basic understanding of Active Directory and Exchange
• Basic knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS) 
• Experience using monitoring tools
• Willingness to work flexible shifts

Nice-to-have skills:

• Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
• Ability to exercise good judgment, independently assess risk, and make critical decisions

This is your role

• Monitoring system support and troubleshooting problems
• Analyzing root causes of Level1 and Level2 malfunctions and providing resolutions
• Resolving Level1 and Level2 problems within the defined schedules and service level agreements
• Driving incident resolution and process improvements to minimize impact to the production environment and business partners
• Developing a support plan to prioritize and resolve issues 
• Addressing customer issues promptly and accurately
• Working closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents
• Developing preventive measures and documenting issue-resolution procedures

Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.

What awaits you at Qinshift?

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.